Escrow Support Team Lead

First American

. Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants .

Posted 10/9/2026full-timeRemote • California • United StatesSenior💰 $27 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in escrow, title, and closing processes, with a strong focus on coaching and mentoring team members. Proven ability to manage complex, high-volume transactions while ensuring compliance and service excellence across multiple states.

Highest-signal resume keywords

Escrow ManagementTitle ClearanceCoaching and MentoringComplex Transaction HandlingClient-Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EscrowTitleSettlementClosing WorkflowsFundingRecordingPost-ClosingTransaction ManagementProcess ImprovementCompliance

Soft Skills

CoachingProblem-SolvingPrioritizationCommunicationLeadership

Industry Keywords

Residential ClosingMulti-State TransactionsClient-Specific ProceduresService ExpectationsInternal Controls

About the role

Key responsibilities & impact

Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants
Serves as the first point of escalation for routine operational matters
Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs
Supports complex title, escrow, closing, funding, recording, and post-closing matters
Provides hands-on production and overflow support during peak periods
Coordinates schedules, coverage, workflow, and team communication
Assists with onboarding, training, and employee development
Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types
Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows
Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners
Escalates higher-risk legal, underwriting, compliance, or performance matters appropriately

Requirements

What you’ll need

5+ years of escrow, title, settlement, or closely related residential closing experience
Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows
Demonstrated ability to coach, train, mentor, or provide work direction to others
Experience handling escalated, complex, high-volume, or multi-state transactions
Strong judgment, prioritization, and problem-solving skills in a fast-moving environment
Strong written/verbal communication and client-service skills
Ability to balance leadership responsibilities with hands-on production support
Preferred: national residential, institutional/lender client, remote-team, or prior lead/supervisory experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace and People First culture