Fraud Investigator

First American

. Triage fraud-tool, identity, and property-owner notification escalations; assess urgency and route .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $27 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud investigation and identity theft prevention, with a strong focus on documenting processes, managing sensitive information, and coordinating with various stakeholders. Proficient in troubleshooting fraud-prevention tools and following established procedures for effective issue resolution.

Highest-signal resume keywords

Fraud Investigation OperationsIdentity Theft PreventionFraud Risk OperationsTechnical Support CoordinationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationIdentity VerificationEvidence DocumentationEscalation ProceduresTransaction MonitoringClaims FraudWire FraudFraud IndicatorsCase Management ToolsInvestigative Practices

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationSound JudgmentAttention to DetailAbility to Manage Multiple Matters

Tools & Technologies

MS Office SuiteEmail ApplicationsSpreadsheetsWeb-Based ApplicationsFraud-Prevention Tools

Industry Keywords

Real EstateTitleEscrowSettlementMortgageProperty TransactionSeller ImpersonationBusiness Email CompromiseProperty Identity TheftFinancial Crimes

About the role

Key responsibilities & impact

Triage fraud-tool, identity, and property-owner notification escalations; assess urgency and route
Document facts, tool results, communications, verification steps, actions, and open questions
Assist agents, escrow/settlement teams, owners, and internal partners with approved workflows
Identify inconsistencies, missing information, and fraud indicators; refer matters to the proper investigator or decision-maker
Troubleshoot basic tool and workflow problems; collect error details and coordinate technical referrals
Follow mitigation steps for impersonation, compromised communications, payment changes, or urgent concerns
Protect sensitive information and report recurring issues
Provide front-line support for fraud-tool escalations, identity-review support, owner-notification responses, technical issue triage, and urgent mitigation coordination
Support wire and defalcation mitigation workflows and enterprise fraud prevention and response
Follow department procedures and promptly escalate concerns
Perform additional duties consistent with the role

Requirements

What you’ll need

High school diploma or equivalent
Associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred
Generally, 1-3 years in fraud investigation/operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations
Real estate, title, escrow, settlement, mortgage, or property transaction experience preferred
Familiarity with seller impersonation, business email compromise, wire fraud, property identity theft, or related fraud
Standard MS skills including email, spreadsheets, case-management tools, and web-based applications
Working knowledge of common fraud indicators, identity-misuse patterns, investigative practices, evidence documentation, and escalation procedures
Strong written and verbal communication skills
Careful attention to detail and sound judgment with incomplete, inconsistent, or time-sensitive information
Ability to manage multiple open matters, follow procedures, clearly document work, and promptly escalate urgent issues
Ability to protect confidential personal, financial, and transaction information
Experience supporting agents, escrow teams, consumers, or external business partners
Experience troubleshooting fraud-prevention or identity-verification tools and coordinating with technical support teams

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment