Loan Servicing Specialist

First American

. Service mortgage accounts to ensure claim payments are processed in compliance with state and federal laws and Investor, Insurer, Agency, and company guidelines .

Posted 9/29/2026full-timeRemote • South Carolina • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cash Claim Posting and compliance with state and federal laws, ensuring timely and accurate processing of mortgage claims. Strong focus on operational excellence, customer service, and effective communication with internal and external partners.

Highest-signal resume keywords

Cash Claim Posting ExperienceMSP TechnologyLoanSphere Claims ExperienceAttention to DetailExcellent Oral Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Claim PostingCompliance with State and Federal LawsQuality Assurance MetricsMilestone MonitoringClaim Posting Activities

Soft Skills

Ability to Work Under PressurePositive AttitudeCoaching and Motivating StaffTeam CollaborationCustomer Service

Tools & Technologies

ICE TechnologyMicrosoft WordMicrosoft ExcelMicrosoft OutlookInternet

Industry Keywords

Mortgage AccountsClaim PaymentsInvestor GuidelinesInsurer GuidelinesAgency Guidelines

About the role

Key responsibilities & impact

Service mortgage accounts to ensure claim payments are processed in compliance with state and federal laws and Investor, Insurer, Agency, and company guidelines
Monitor loans to ensure required milestones are met
Complete claim posting activities by interacting with attorneys, investors, insurers, and other parties involved with claim payments
Meet quality assurance metrics
Follow departmental and business policies
Prioritize allocated work for timely and accurate resolution
Follow up on outstanding requests from internal and external partners
Monitor exception reporting to minimize risk
Establish and maintain team collaboration, accountability, operational excellence, and customer service

Requirements

What you’ll need

1+ years of Cash Claim Posting Experience required
ICE technology: MSP and LoanSphere Claims experience desired
Knowledge of Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook preferred
Extreme attention to detail and ability to adhere to strict guidelines and procedures
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and complete assignments within given parameters, prescribed routines, and standard accepted practices
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment