Mortgage Servicing Program Lead

First American

. Coordinate servicing-related activities for private securitizations, whole loan private investors with unique servicing requirements, and excess servicing spreads from initial transaction notice through post-closing .

Posted 9/16/2026full-timeRemote • South Carolina • United StatesSenior💰 $102,175 - $136,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in mortgage servicing and investor reporting, with a strong understanding of securitizations and servicing agreements. Capable of developing and implementing efficient processes while effectively communicating with cross-functional teams and external stakeholders.

Highest-signal resume keywords

Mortgage Servicing ExperienceInvestor ReportingSecuritization AgreementsProject ManagementServicing Capital Markets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SecuritizationPoolingServicing AgreementsInvestor Reporting RequirementsQuality ControlWorkflow DevelopmentCost DeterminationData ReportingProcess ImprovementDue Diligence

Soft Skills

Exceptional Organizational SkillsExcellent Communication SkillsProactive MindsetSolutions-OrientedCross-Functional Collaboration

Industry Keywords

GSE Pool StructuresRemittance TypesClient RelationsDeal ManagementOperational Steps

About the role

Key responsibilities & impact

Coordinate servicing-related activities for private securitizations, whole loan private investors with unique servicing requirements, and excess servicing spreads from initial transaction notice through post-closing
Create and manage reporting of deal activities and assist with custom reporting development
Communicate program-related information to clients across Client Relations
Serve as primary liaison between servicing teams, legal counsel, clients, investors, and counterparties
Procure external counterparties when needed to review, interpret, and operationalize securitization agreements, servicing agreements, PSAs, and related transaction documents
Develop and implement servicing processes for unique deal structures, including workflows and additional cost determination
Create SLAs and track key deliverables, timelines, and reporting obligations
Conduct quality control checks several times per year
Identify process gaps and propose efficiency, accuracy, and scalability enhancements
Support audits, investor requests, and due diligence for securitized portfolios
Lead client-facing meetings, including deal kick-off calls, manage expectations, and work with the assigned Account Executive
Coordinate bank account setups, investor header configurations, and Investor Reporting requirements
Develop, maintain, and oversee a centralized repository of deal-specific requirements

Requirements

What you’ll need

10+ years of experience in mortgage servicing, investor reporting, project management, or finance, with direct exposure to securitizations or complex loan transactions
Understanding of Servicing Capital Markets
Strong understanding of pooling, including GSE pool structures and remittance types
Strong understanding of servicing agreements, investor reporting requirements, and servicing operations
Exceptional organizational skills with ability to manage multiple deals and deadlines simultaneously
Ability to translate legal/contractual language into actionable operational steps
Excellent communication skills for working with cross-functional teams and external stakeholders
Proactive, solutions-oriented mindset with ability to build processes from the ground up

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity workplace