Principal Business Process Owner

First American

. Execute the enterprise vision, strategy, and roadmap for assigned critical process domains across the 1031 exchange transaction lifecycle .

Posted 10/9/2026full-timeRemote • California • United StatesLead💰 $129,300 - $172,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise process governance, operational transformation, and workflow automation within title insurance and escrow operations. Proven ability to lead complex initiatives, drive organizational change, and leverage technology for process optimization.

Highest-signal resume keywords

Enterprise Process GovernanceWorkflow StandardizationTitle Production SystemsOperational TransformationProcess Mapping

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ReengineeringOperational Metrics AnalysisData VisualizationWorkflow AnalysisAutomation Strategy

Soft Skills

Strategic ThinkingExecutive CommunicationMentoringInfluencing Decision-MakingOrganizational Change Management

Tools & Technologies

VisioLucidchartExcelPower BITableauIgniteFASTSoftProResWareRamQuest

Certifications & Qualifications

LeanSix SigmaAgile

Industry Keywords

Title InsuranceEscrow OperationsRegulatory ComplianceOperational Risk ManagementEnterprise Operating Model Design

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Execute the enterprise vision, strategy, and roadmap for assigned critical process domains across the 1031 exchange transaction lifecycle
Serve as primary subject matter expert and governance lead for assigned functional domains
Challenge legacy operating models and redesign workflows into scalable, digital-first, automation-enabled solutions
Partner with leadership, operational stakeholders, product teams, and technology organizations on process transformation initiatives
Lead enterprise-wide process reengineering across business units, geographies, and operational models
Translate operational and regulatory requirements into workflow solutions, system capabilities, automation opportunities, and integration strategies
Analyze production data, operational metrics, benchmarking, and root causes to identify improvements and inform decisions
Develop, maintain, and govern enterprise process documentation, SOPs, process maps, controls, governance models, and operational frameworks
Embed regulatory, compliance, audit, and risk management requirements into process design
Lead cross-functional governance forums and drive adoption of standardized enterprise workflows
Mentor and provide strategic guidance to Business Process Owners, operational leaders, and stakeholders
Champion automation, workflow optimization, and emerging technology initiatives
Partner on technology strategy and operational transformation involving title production systems, workflow orchestration, and digital process enablement
Perform other duties as assigned

Requirements

What you’ll need

12+ years of progressive experience within the functional area
Demonstrated leadership of enterprise-scale process transformation and operational modernization initiatives
Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field preferred
Success leading complex enterprise process reengineering initiatives across highly matrixed, multi-functional, and geographically distributed organizations
Extensive experience driving enterprise process governance, workflow standardization, automation strategy, and operational transformation at scale
Deep expertise in title insurance and escrow operations
Advanced experience with title production systems and platforms such as Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar
Strong strategic thinking, analytical, and executive communication skills
Ability to lead multiple high-impact initiatives simultaneously
Expertise with process mapping, workflow analysis, operational metrics, and data visualization tools such as Visio, Lucidchart, Excel, Power BI, Tableau, or similar
Digital and transformation mindset with ability to drive organizational change and leverage technology
Executive presence and ability to influence enterprise decision-making
Advanced knowledge of process governance, operational risk management, compliance controls, and enterprise operating model design
Ability to balance strategic vision with operational execution
Extensive title insurance and escrow industry experience preferred
Experience leading enterprise workflow automation and operational transformation initiatives within title and escrow operations preferred
Strong understanding of enterprise process governance, operational risk management, and regulatory compliance frameworks preferred
Lean, Six Sigma, Agile, or other continuous improvement certifications preferred
Experience with enterprise technology strategy, system configuration, platform modernization, or digital transformation involving title production systems preferred
Proven organizational change management and enterprise adoption experience preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment