Senior Account Executive

First American

. Manage mid-size to larger and/or more complex clients with larger portfolios, new products, or intensive oversight requirements .

Posted 9/15/2026full-timeRemote • South Carolina • United StatesSenior💰 $88,850 - $118,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, including analyzing business structures and identifying revenue opportunities. Proficient in managing complex client portfolios and delivering effective communication and training on company processes and technology.

Highest-signal resume keywords

Client ManagementBlack Knight System ExperienceMS Office ApplicationsReporting Tools KnowledgeRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AnalysisContract ManagementBusiness Review PreparationKPI MonitoringIssue ResolutionProject CoordinationProcess ImprovementAd-Hoc ReportingBusiness Process ExperienceChange Management

Soft Skills

Excellent Communication SkillsStrong Attention to DetailClient Service SkillsTime ManagementProblem-Solving Tenacity

Tools & Technologies

Title/Escrow SoftwareReporting ToolsClient Training Materials

Certifications & Qualifications

BS Degree in Business Field

Industry Keywords

Servicing/Subservicing RolesService Level AgreementsClient SatisfactionContract AdherenceBusiness-to-Business Presentations

About the role

Key responsibilities & impact

Manage mid-size to larger and/or more complex clients with larger portfolios, new products, or intensive oversight requirements
Analyze client business structures, cultures, goals, needs, and future servicing strategies
Identify cross-sale and revenue-generating opportunities
Prepare and conduct monthly business reviews with clients
Monitor company performance against contractual requirements, Service Level Agreements, and KPIs
Resolve issues between clients and internal operational units
Work with clients and internal business units on contract changes, change requests, and statements of work
Deliver global communications regarding incidents, process changes, enhancements, and company information
Educate clients on company technology and processes
Address or escalate client concerns
Coach clients on reporting tools and fulfill ad-hoc reporting requests by creating and enhancing reports
Participate in management meetings, business-to-business presentations, and onsite client visits
Create client training materials to assist internal business units
Coordinate initiatives and projects and facilitate solutions with internal and servicing teams
Partner with internal managers on client trends, satisfaction, contract adherence, and company risk

Requirements

What you’ll need

Typically requires 5+ years in progressive servicing/subservicing roles
Industry knowledge
Black Knight system experience
Generally requires BS Degree in a business field or equivalent work experience
In-depth understanding of company and client requirements
Excellent written and verbal communication skills
Ability to effectively manage priorities and time
Strong knowledge of MS Office applications and title/escrow related software
Knowledge of required reporting tools
Ability to speak effectively before groups of clients and management
Strong attention to detail
Strong client service skills
Tenacity for solving detailed issues
Experience with applicable business processes
Experience with planning and managing large scale processes and projects with interdependencies
Experience with risk management
Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment