Senior Client Implementation Specialist

First American

. Provide support to proactively identify, support, and address client needs .

Posted 9/16/2026full-timeRemote • Illinois • United StatesSenior💰 $73,900 - $98,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills to identify client needs and develop effective solutions. Proficient in delivering training, presentations, and documentation to support client engagement and operational efficiency.

Highest-signal resume keywords

Strong Analytical SkillsCustomer Service SkillsData Management SkillsPresentation SkillsProficient in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess Workflow DocumentationSOP DevelopmentClient Training DevelopmentProject Scoping

Soft Skills

Strong Written CommunicationStrong Oral Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Client ImplementationBusiness ProcessesCost Benefit AwarenessCustomer InsightsPre-Sales Support

About the role

Key responsibilities & impact

Provide support to proactively identify, support, and address client needs
Act as the team’s resource and subject matter expert when needed
Identify client implementation needs and develop configurations supporting business and client processes
Develop and deliver training and education to clients
Conduct online meetings and conference calls to orient clients, present functionality, deliver training, and address concerns
Support pre-sales product demonstrations, project scoping, and proposal development
Document and organize SOPs, process workflows, and statistical data
Prepare and deliver presentations, gather information, create materials, present findings, and lead discussions
Identify trends, share customer insights, and recommend solutions to management

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
5+ years of related experience
Strong analytical skills to determine root cause of problems and apply creative and effective solutions
Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
Strong customer service skills
Data management skills to analyze data and provide recommendations on findings
Knowledge of general business, production, and/or operation environment and general cost benefit awareness
Strong written and oral communication skills to define parameters to meet business requirements and create documents defining build requirements
Presentation skills
Proficient in Microsoft Word, Excel and PowerPoint

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employment