Senior Collections Specialist

First American

. Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries .

Posted 9/18/2026full-timeRemote • Iowa • United StatesSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loss mitigation and collections, with strong negotiation skills and the ability to analyze borrower financials for retention and liquidation options. Proficient in maintaining compliance with regulatory requirements and providing exceptional customer service.

Highest-signal resume keywords

Collections ExperienceLoss Mitigation ExpertiseNegotiation SkillsKnowledge of Fair Debt Collections LawsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisAccount ManagementCompliance ReviewDocument InterpretationMicrosoft Office Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningProblem SolvingTime Management

Industry Keywords

FHA GuidelinesVA GuidelinesFNMA GuidelinesFHLMC GuidelinesUS Bankruptcy Code

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries
Perform outbound and inbound collection calls to resolve delinquent accounts
Analyze borrower financials to determine eligibility for retention options, including forbearances and modifications
Analyze borrower financials to determine eligibility for liquidation options, including short sale and deed in lieu
Maintain accurate and detailed records of customer interactions and account activity
Address and resolve complex account issues, discrepancies, and disputes
Review accounts for compliance with company policies, procedures, and regulatory requirements
Guide borrowers through delinquency resolution and home retention or liquidation options
Negotiate payment solutions
Resolve escalated issues and provide exceptional service

Requirements

What you’ll need

High School diploma or equivalent
Some college preferred
Minimum of 3 years’ experience in collections, loss mitigation or mortgage servicing
Excellent verbal and written skills
Strong negotiation and active listening skills
Problem solving, time management, and organizational skills
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
Strong attention to detail
Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)
Ability to work in a fast-paced collaborative environment and manage multiple priorities
Strong computer skills including Microsoft Office applications
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
Ability to analyze and interpret complex documents to make sound decisions and recommendations
Ability to interact and communicate with individuals at all levels of the organization
Working hours of 11am-8pm EST
Successfully complete a background check and credit check as a condition of employment, where permitted by applicable law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive and supportive People First culture
Equal opportunity employment