Senior Fraud Investigator

First American

. Assign and prioritize matters by urgency, impact, complexity, and capacity .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $85,000 - $113,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud investigation and operations, with a strong focus on coordinating workflows, coaching team members, and maintaining quality standards. Proficient in analyzing complex fraud cases and implementing effective solutions while ensuring compliance with privacy and security requirements.

Highest-signal resume keywords

Fraud InvestigationCoaching and TrainingProject ManagementCFE CertificationFraud-Tool Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationCase ManagementAnalytical SkillsDocumentationQuality StandardsEscalation ProceduresFraud IndicatorsIdentity PatternsTechnical Issue TriageCreative Problem Solving

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationInterpersonal SkillsCoordinating Workflow

Tools & Technologies

Fraud-Prevention ToolsIdentity-Verification ToolsCase-Management ToolsWeb-Based ApplicationsSpreadsheets

Certifications & Qualifications

CFE Certification

Industry Keywords

Real EstateFraud OperationsEscrowMortgageProperty TransactionsIdentity TheftWire FraudSeller ImpersonationBusiness Email CompromiseFraud Indicators

About the role

Key responsibilities & impact

Assign and prioritize matters by urgency, impact, complexity, and capacity
Review case completeness, investigative quality, documentation, and escalation
Coach team members through review, feedback, onboarding, and training
Handle high-risk matters and coordinate enterprise response
Coordinate fraud operations with business units, agents, escrow, technology, underwriting, legal, and management
Monitor service, backlog, quality, tool issues, and trends; report recommendations
Maintain procedures, escalation paths, and quality standards
Reinforce privacy, security, records, and evidence requirements
Provide front-line support for fraud-tool escalations, identity-review support, property-owner notification responses, technical issue triage, and urgent mitigation coordination
Conduct complex and diverse fraud investigations and develop creative solutions that influence outcomes and processes

Requirements

What you’ll need

High school diploma or equivalent
Associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred
At least 5 years in fraud investigation or operations
Experience coaching, reviewing work, coordinating workflow, or senior fraud support
Real estate, title, escrow, settlement, mortgage, or property transaction experience
CFE certification or active progress toward certification preferred
Fraud-tool, identity, quality, or case system experience
Excellent organizational and project management skills
Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications
Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation
Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse
Analytical skills to determine root cause of complex problems and apply creative and effective solutions
Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
Experience supporting agents, escrow teams, consumers, or other external business partners
Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions
Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment