Senior Product Management Support Analyst

First American

. Investigate and resolve complicated and highly escalated loan-level issues on the Valon Operating System .

Posted 11/12/2026full-timeRemote • South Carolina • United StatesSenior💰 $77,300 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan servicing processes and the Valon Operating System, with strong analytical and communication skills to effectively resolve escalated issues and drive process improvements.

Highest-signal resume keywords

Loan Servicing ExperienceValon Operating SystemBusiness Process EvaluationAnalytical SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationSystem Configuration AssessmentProcess Improvement ImplementationData AnalysisSolution Development

Soft Skills

Strong Written CommunicationStrong Oral CommunicationAbility to Manage Multiple Priorities

Certifications & Qualifications

BS Degree or Equivalent Experience

Industry Keywords

Loan-Level IssuesClient RelationsProcess ControlsWorkflow ManagementEscalation Resolution

About the role

Key responsibilities & impact

Investigate and resolve complicated and highly escalated loan-level issues on the Valon Operating System
Document outcomes and drive process improvements through controls, workflows, and system enhancements
Assess and document business processes, servicing system configurations, training procedures, and standard operating procedures
Act as a member of a “swat team” to resolve loan-level escalations
Liaise between Valon Operating System partners, business teams, and client relations to resolve issues and identify gaps
Drive testing, implementation, or handoff of new processes
Track items to completion
Conduct business process evaluations and interview internal and external customers
Identify problems, define business process requirements, research alternatives, develop and test solutions, and implement solutions
Create reports and research, analyze, and integrate data to identify and track trends
Adjust project/process direction and report vital information to management and business partners
Perform other duties as assigned

Requirements

What you’ll need

BS degree or equivalent combination of education and experience
Typically 4–8 years of directly related loan servicing experience
Excellent organizational skills and ability to manage multiple priorities
Strong written and oral communication skills
Analytical skills
Ability to understand how new technology functions
Deep knowledge of multiple areas of loan servicing
Business acumen
Experience with Valon Operating System preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive, people-first workplace culture
Equal opportunity employer