Senior Vice President, Client Relations

First American

. Lead and drive organizational growth through engagement and strategic account management .

Posted 9/22/2026full-timeRemote • South Carolina • United StatesLead💰 $135,100 - $180,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and organizational growth, with a strong focus on client retention and team leadership. Proven ability to develop and implement scalable strategies while fostering relationships at all management levels.

Highest-signal resume keywords

Strategic Account ManagementTeam LeadershipClient Relationship BuildingPerformance ManagementSolution Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningResource AllocationPerformance EvaluationClient Solutions DevelopmentAccount Performance Objectives

Soft Skills

Motivational LeadershipCoaching and MentoringEffective CommunicationCollaboration

Tools & Technologies

Functional ToolsManagement Resources

Certifications & Qualifications

Bachelor’s DegreeAdvanced Degree Preferred

Industry Keywords

Organizational GrowthClient RetentionCross-SellingBusiness RelationshipsProgressive Management Experience

About the role

Key responsibilities & impact

Lead and drive organizational growth through engagement and strategic account management
Manage and motivate a team
Plan and execute scalable strategies for long-term client retention
Collaborate with support, professional services, and management resources to meet strategic account performance objectives and client expectations
Lead strategic account planning to develop mutual performance objectives, financial targets, and critical milestones
Develop client solutions with implementation teams and coordinate company personnel
Represent the company professionally and build trust with accounts
Advise clients and contribute to cross-selling future initiatives, products, and processes
Serve as primary client interface for assigned large accounts
Build and maintain ongoing business relationships at all management levels
Supervise staff, delegate tasks, manage workflow, and plan staffing requirements
Handle salary administration, hiring decisions, performance reviews, feedback, and disciplinary actions
Coach and mentor staff and provide development opportunities
Communicate goals and objectives and conduct performance discussions and evaluations

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
8+ years progressive management experience
Demonstrated competency in executing strategic plans
Ability to learn the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources
Broad knowledge of principles, practices, and procedures in the relevant field of specialization
Experience and knowledge of functional tools and infrastructure
Progressive experience leading employees in multiple locations
Significant experience developing and implementing solutions
Advanced degree preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
PTO/paid sick leave
Employee stock purchase plan
Inclusive workplace culture
Equal opportunity employment