IT Helpdesk Technician

First Community Bank

. Provide first-line technical support for computer hardware, software, and network problems .

Posted 10/5/2026full-timeCorpus Christi • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills for computer hardware, software, and network issues while providing excellent customer service. Proficient in computer imaging and basic networking, with the ability to escalate complex problems effectively.

Highest-signal resume keywords

Troubleshooting SkillsCustomer Service MindsetComputer Imaging ExperienceBasic Networking SkillsOperating System Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingComputer ImagingBasic NetworkingOperating System TroubleshootingApplication Troubleshooting

Soft Skills

Customer Service

Tools & Technologies

Helpdesk SoftwareRemote Support ToolsDell Warranty Services

Industry Keywords

Information TechnologyTicket ManagementPC DeploymentInventory Management

About the role

Key responsibilities & impact

Provide first-line technical support for computer hardware, software, and network problems
Answer phone calls and emails promptly
Monitor the helpdesk and assign tickets
Create tickets for end users
Assist with imaging PCs and deploying them to end users
Maintain supplies and inventory of physical items
Review ATM status every morning
Act as liaison between Jack Henry and end users and take ownership of Jack Henry Advantage tickets
Troubleshoot PCs, operating systems, applications, and basic networking problems
Maintain ticket categories
Work with Dell warranty services to repair PC hardware
Use remote support whenever possible
Ensure phone coverage when team members are away from their desks
Provide reports of problems and outages to the IT Director
Escalate complex or unresolved problems to second-line or specialized IT support
Report frequent or recurring problems to the IT Director
Perform other duties as assigned by the IT Director

Requirements

What you’ll need

Troubleshooting skills
Customer service mindset
Computer imaging experience
Basic networking skills
Operating system and application troubleshooting skills
Ability to escalate issues
General knowledge of Information Technology