First Community Bank

IT Support

• Provide first-line technical support for computer hardware, software, and network problems
• Answer phone calls and emails promptly
• Monitor the helpdesk and assign tickets
• Create tickets for end users
• Assist with imaging PCs and deploying them to end users
• Maintain supplies and inventory of physical items
• Review ATM status every morning
• Act as liaison between Jack Henry and end users and take ownership of Jack Henry Advantage tickets
• Troubleshoot PCs, operating systems, applications, and basic networking problems
• Maintain ticket categories
• Work with Dell warranty services to repair PC hardware
• Use remote support whenever possible
• Ensure phone coverage when team members are away from their desks
• Provide reports of problems and outages to the IT Director
• Escalate complex or unresolved problems to second-line or specialized IT support
• Report frequent or recurring problems to the IT Director
• Perform other duties as assigned by the IT Director

Explore IT Helpdesk Technician at First Community Bank. Review requirements and application details.