Operations Representative – Temporary Coverage

First Entertainment Credit Union

. Support a variety of back-office processing functions across multiple desks, including ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in back-office processing functions within a financial institution, including compliance with federal and state regulations. Capable of maintaining accurate records, improving workflows, and effectively communicating with members and team members.

Highest-signal resume keywords

Back-Office ProcessingRegulatory ComplianceMS Office ProficiencySymitar for Windows (Episys)Credit Union Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ACH ProcessingWires ProcessingCheck 21 ProcessingFiduciary ServicingLegal ProcessingOverdraft SolutionsUnclaimed PropertyMobile/ATM DepositsAccount UpdatesException Processing

Soft Skills

Effective CommunicationCollaborationProblem-SolvingAttention to DetailContinuous Improvement

Industry Keywords

Financial InstitutionCredit Union ProductsField of Membership RequirementsService Level AgreementsAudit-Ready Documentation

About the role

Key responsibilities & impact

Support a variety of back-office processing functions across multiple desks, including ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits
Process member transactions, maintenance requests, and operational workflows accurately, timely, and compliantly
Process daily work queues within established service level agreements
Perform account updates, corrections, and verification steps according to policy and regulatory requirements
Review documentation for completeness, accuracy, and compliance while maintaining audit-ready documentation and accurate electronic records
Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks
Identify opportunities and suggest improvements to tasks, workflows, accuracy, efficiency, or clarity
Communicate pain points, recurring issues, or patterns to support continuous improvement
Follow up with members regarding account changes or oversights, provide clarification, and obtain approvals
Apply federal/state regulations and internal procedures while maintaining strict confidentiality of sensitive member information
Participate in cross-training to support multiple desks
Contribute to a consistent, collaborative, and service-oriented environment
Perform other assigned duties as needed

Requirements

What you’ll need

1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements
Thorough knowledge of regulations applicable to essential responsibilities
Effective communication skills across all levels of audience
Proficiency in MS Office products (Word, Excel, Outlook)
Working experience in Symitar for Windows (Episys) preferred