First Entertainment Credit Union

Mortgage Loan Originator

• Proactively follow up on warm leads, referrals, and member inquiries
• Educate members on home equity and first trust deed mortgage options, loan terms, documentation requirements, and the lending process
• Recommend solutions aligned with members’ financial needs to meet or exceed monthly home equity funding targets
• Maintain high conversion rates through consistent outreach, timely communication, and needs-based recommendations
• Build trust and rapport through empathy, transparency, and excellent service
• Submit complete and accurate loan applications into Encompass and Opening Act
• Coordinate with processors, underwriters, and funders to ensure an efficient loan process
• Monitor loan status and resolve issues that could delay closing
• Provide stakeholder updates and high-touch service from end to end
• Ensure compliance with mortgage regulations including RESPA, Reg Z, and TRID, and internal policies
• Maintain knowledge of mortgage guidelines, investor policies, and First Entertainment Credit Union products
• Participate in seminars, webinars, and community-facing events to promote lending services and generate new business
• Uphold First Entertainment Credit Union’s mission and core values

People Operations

• Act as a partner to people leaders, providing guidance on employee relations, performance management, conflict resolution, and policy interpretation.
• Influence decision-making by balancing people-first thinking with business outcomes.
• Own key moments across the employee lifecycle, including onboarding, benefits, LOA, and employee relations.
• Provide coaching and guidance through employee relations, feedback, and development conversations.
• Support recruiting efforts, deliver a high-touch candidate experience, and facilitate the candidate journey.
• Partner with leaders to drive team effectiveness, engagement, performance, and a high-performance culture.
• Maintain and review policies and procedures and recommend revisions.
• Prepare communications about People Operations program changes and launches.
• Manage compliance obligations including 5500 filing, EEO-1 filing, California Pay Data reporting, and industry-specific audits.
• Participate in People Operations projects and implementations, including RFP, SOW, and vendor management.
• Oversee workers' compensation claims and the renewal process.
• Act as backup for payroll support when necessary.
• Monitor industry best practices and trends and make recommendations to leadership.
• Perform other tasks as needed.

People Operations Generalist

Operations

• Support a variety of back-office processing functions across multiple desks, including ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits
• Process member transactions, maintenance requests, and operational workflows accurately, timely, and compliantly
• Process daily work queues within established service level agreements
• Perform account updates, corrections, and verification steps according to policy and regulatory requirements
• Review documentation for completeness, accuracy, and compliance while maintaining audit-ready documentation and accurate electronic records
• Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks
• Identify opportunities and suggest improvements to tasks, workflows, accuracy, efficiency, or clarity
• Communicate pain points, recurring issues, or patterns to support continuous improvement
• Follow up with members regarding account changes or oversights, provide clarification, and obtain approvals
• Apply federal/state regulations and internal procedures while maintaining strict confidentiality of sensitive member information
• Participate in cross-training to support multiple desks
• Contribute to a consistent, collaborative, and service-oriented environment
• Perform other assigned duties as needed

Mortgage Loan Originator

People Operations Generalist

Operations Representative – Temporary Coverage