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Sales Support Officer
First Focus. Create accurate telecommunications quotations, research solutions, complete service qualifications and prepare competitive quotes using Excel and ConnectWise Sell.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telecommunications procurement and sales support, with strong capabilities in quotation preparation, supplier negotiation, and project coordination. Proficient in managing end-to-end procurement processes while maintaining accurate records and fostering supplier relationships.
Highest-signal resume keywords
Telecommunications AdministrationProcurement ManagementQuotation PreparationMicrosoft ExcelConnectWise Sell
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telecommunications ProductsOrder ManagementSupplier SelectionPricing ComparisonInvoicing Accuracy
Soft Skills
Attention to DetailOrganisational SkillsProactive ApproachCommunication Skills
Tools & Technologies
ConnectWise ManageConnectWise Sell
Industry Keywords
Supplier RelationshipsMarket DevelopmentsProcess ImprovementsCommercial Awareness
About the role
Key responsibilities & impact- Create accurate telecommunications quotations, research solutions, complete service qualifications and prepare competitive quotes using Excel and ConnectWise Sell.
- Support Technical Account Managers in finding telecommunications products and services for customers.
- Research suppliers, compare pricing and negotiate commercially sensible outcomes.
- Manage procurement end to end, including supplier selection, purchase orders, stock availability, delivery timelines and invoicing accuracy.
- Coordinate telecommunications provisioning, order new services, track installations and keep projects moving.
- Keep suppliers, customers and internal teams informed about delivery and provisioning updates.
- Maintain accurate records, update ConnectWise Manage tickets, track backorders and prevent administrative oversights.
- Build supplier relationships and monitor new products, pricing changes, market developments and purchasing opportunities.
- Identify process improvements, reduce complexity and improve customer and colleague workflows.
Requirements
What you’ll need- Experience in sales support, procurement, purchasing, order management or telecommunications administration.
- Understanding of telecommunications products and services, or experience working with technology suppliers and vendors.
- Strong attention to detail when preparing quotations, processing orders and checking invoices.
- Confidence working with Microsoft Excel, including pricing comparisons and quotation preparation.
- Experience with ConnectWise Sell or ConnectWise Manage is desirable but not essential.
- Good commercial awareness, including pricing, margins, supplier costs and negotiation.
- Excellent written and verbal English communication skills.
- Strong organisational skills and ability to manage multiple requests and priorities.
- Proactive, solutions-focused approach and confidence following up with suppliers, customers and internal teams.
- Willingness to learn and take ownership.
Benefits
Comp & perks- Competitive salary package, recognising your experience, skills and contribution.
- Hybrid working arrangements.
- Day shift and weekends off.
- 25 paid leave days annually.
- HMO from day one, including one dependent and dental coverage.
- 10 paid study days annually.
- Exams covered and salary increases for certifications (conditions apply).
- Free access to Uprise, including one-on-one coaching with qualified psychologists or counsellors.
- ₱20,000 employee referral rewards.
- Employee recognition and rewards.
- Loyalty bonuses.
- Regular social events, End-of-FY celebrations and Christmas parties.
- Supportive international environment with opportunities to learn, develop and build a long-term career.