First Focus

DevOps Engineer

• Use AI-powered development tools and coding assistants to design, develop, test, document and improve software
• Evaluate AI models, platforms and tools for business problems
• Build AI-enabled applications, intelligent assistants, agents and automated workflows
• Connect AI models with internal applications, business data, databases and APIs
• Develop solutions using generative AI, large language models and natural-language processing
• Create AI-assisted knowledge, service-delivery and decision-support tools
• Design, develop and maintain internal applications, tools and services
• Write automation scripts using Python, PowerShell, Bash or PHP
• Automate repetitive operational and administrative processes
• Develop workflows connecting business systems, applications, databases and RESTful APIs
• Work with Microsoft SQL Server, MySQL and NoSQL databases
• Support DevOps practices including automated testing, CI/CD, deployment pipelines, monitoring and environment management
• Use Git for version control, peer review, branching and collaborative development
• Apply security, privacy, governance and human oversight to AI solutions
• Monitor the quality, reliability and business impact of AI-enabled solutions
• Adapt as AI technologies, tools and business requirements evolve
• Help teams understand where AI can and cannot provide genuine value

AI Automation, DevOps Developer – Contractor

Support Engineer

• Provide senior L2/L3 support and act as the technical SME for CORE clients
• Own a smaller portfolio of CORE clients and understand their environments
• Support Microsoft environments across Windows Server, AD, Azure, Entra and M365
• Troubleshoot infrastructure, networking, cloud, backup, security and virtualisation issues
• Implement AI tools, agents, workflows and automation identified through CORE
• Work with ChatGPT, Claude, Power Automate, M365 and SharePoint
• Collaborate with engineering teams and escalation teams
• Mentor other technicians and help build practical AI capability
• Document technical work and solutions
• Help implement AI governance, security and responsible AI solutions for clients

Senior Support Technician – CORE, AI

Brand Designer

• Create campaign and digital assets for B2B marketing
• Design sales presentations and proposals
• Create reports, ebooks, guides and other longer-form content
• Produce social media and website graphics
• Design event collateral and support campaign creative
• Create polished internal communications and brand materials
• Build and refine templates in PowerPoint and Word
• Translate complex information into clear visual communication
• Collaborate with Marketing, Sales, Client Services, leadership and wider business stakeholders
• Maintain consistent, interesting and recognisable First Focus branding
• Use generative AI to explore concepts, imagery and creative directions, then recreate, refine, adapt and expand them into polished editable assets

• Deliver exceptional technical support across desktops, Microsoft 365, servers, cloud platforms and networking
• Build trusted customer relationships through clear, empathetic communication
• Troubleshoot complex issues while maintaining excellent customer satisfaction
• Identify recurring incidents and investigate root causes
• Recognise opportunities for automation and AI-assisted workflows
• Work with engineering and automation teams to improve service delivery
• Share knowledge and improve documentation and internal processes
• Mentor teammates where appropriate
• Contribute to a collaborative team environment
• Continue learning new technologies, especially emerging AI tools and modern support practices

Support Technician

Cloud Engineer

• Act as the second-level escalation point for cloud and infrastructure-related issues from the US service desk
• Own the full lifecycle of private cloud environments built on Nutanix AHV
• Provision, configure, troubleshoot, and maintain private cloud infrastructure for the US team
• Manage and maintain Juniper Networks infrastructure
• Support Microsoft Azure and hybrid cloud workloads
• Drive improvements across monitoring, automation, and documentation
• Participate in shift handovers with the Australian team
• Work a night shift aligned to US business hours, approximately 11pm–8am PHT, with weekends off

Cloud Services Engineer

Manager

• Lead major incident response by bringing together the right people, coordinating decisions and actions, managing communications and driving incidents through resolution
• Improve Incident Management quality through incident audits, strong Post Incident Reviews, recurring-issue identification and corrective actions
• Own Change Management effectiveness by maintaining standards and controls, identifying risk and failure trends, and improving processes through automation and operational insight
• Drive practical improvements across both functions with teams throughout the business
• Report to the Head of Service Delivery
• Take ownership of the performance and maturity of Incident and Change Management functions

AI Automation, DevOps Developer – Contractor

Senior Support Technician – CORE, AI

Brand Designer

Support Technician

Cloud Services Engineer

Incident and Change Manager