Senior Support Technician – CORE, AI

First Focus

. Provide senior L2/L3 support and act as the technical SME for CORE clients .

Posted 9/24/2026full-timeAuckland • New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in providing senior L2/L3 support within Microsoft environments, including Windows Server, Azure, and M365, while implementing AI tools and automation solutions. Capable of mentoring technicians and collaborating effectively with engineering teams to enhance client service and technical solutions.

Highest-signal resume keywords

Senior L2/L3 SupportMicrosoft EnvironmentsAI Tools ImplementationInfrastructure TroubleshootingClient Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ServerActive DirectoryAzureM365NetworkingVirtualisationBackup SolutionsAI AutomationChatGPTPower Automate

Soft Skills

Excellent CommunicationClient ServiceTechnical JudgementCuriosityWillingness to Learn

Tools & Technologies

EntraSharePointAI Governance ToolsAutomation Workflows

Industry Keywords

MSP ExperienceMulti-Client SupportProduction AI Experience

Tech Stack

Tools & technologies

AzureCloudDNSFirewalls

About the role

Key responsibilities & impact

Provide senior L2/L3 support and act as the technical SME for CORE clients
Own a smaller portfolio of CORE clients and understand their environments
Support Microsoft environments across Windows Server, AD, Azure, Entra and M365
Troubleshoot infrastructure, networking, cloud, backup, security and virtualisation issues
Implement AI tools, agents, workflows and automation identified through CORE
Work with ChatGPT, Claude, Power Automate, M365 and SharePoint
Collaborate with engineering teams and escalation teams
Mentor other technicians and help build practical AI capability
Document technical work and solutions
Help implement AI governance, security and responsible AI solutions for clients

Requirements

What you’ll need

Strong senior L2/L3 experience across Microsoft environments
Solid Windows Server, AD, DNS, GPO, Azure, Entra and M365 knowledge
Broad infrastructure skills across endpoints, servers, networking, firewalls, virtualisation and backup
Genuine hands-on experience with AI tools, agents and automation, particularly ChatGPT, Claude and Power Automate
Ideally, experience implementing AI or automation solutions for real users
MSP or multi-client experience is strongly preferred, although strong internal IT backgrounds are welcome
Excellent communication, client service and technical judgement
Curiosity and willingness to keep learning
Production AI experience is strongly preferred
Must have excellent support fundamentals, strong Microsoft infrastructure knowledge and genuine hands-on AI experience

Benefits

Comp & perks

Competitive salary package plus KiwiSaver and other benefits
Flexible hybrid working if you're near one of our NZ locations, with remote options elsewhere in New Zealand
Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
10 paid study days per year
Certification support and exam fees paid
Regular internal technical training and access to our learning library
FastTrack mentoring program
Opportunities to develop your AI and automation capability as CORE grows
MAD (Making A Difference) Council supporting equality, charity and environmental initiatives
Regular social events and a genuinely good team culture