Senior Support Technician

First Focus

. Serve as the go-to technical contact for key clients, building trust and solving problems .

Posted 10/17/2026full-timeCanberra • AustraliaSenior💰 A$85,000 - A$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep infrastructure knowledge across desktop, server, and network environments, with expertise in troubleshooting Microsoft technologies and virtualization solutions. Strong communication and problem-solving skills are essential for building client relationships and ensuring reliable service delivery.

Highest-signal resume keywords

Microsoft AD TroubleshootingAzure AD ManagementWindows Server AdministrationVirtualization (Hyper-V, VMware)Backup Technologies (Veeam, Datto)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure KnowledgeGPO ManagementDNS ConfigurationDHCP ManagementTicket Triage

Soft Skills

Excellent CommunicationComplex Problem-SolvingClient Relationship Building

Tools & Technologies

AzureM365ExchangeConnectWiseLabtechKaseya

Industry Keywords

Hybrid Cloud EnvironmentsLAN/WANFirewall ManagementDesktop SupportNetwork Troubleshooting

Tech Stack

Tools & technologies

AzureCitrixCloudDNSVMware

About the role

Key responsibilities & impact

Serve as the go-to technical contact for key clients, building trust and solving problems
Troubleshoot Microsoft AD, Azure AD, Azure, M365, Exchange, and Windows Server issues
Support hybrid cloud environments involving Azure, VMware, and Citrix
Diagnose issues across desktops, servers, networks, and backups
Participate in project deployments when required
Build strong relationships with key clients
Collaborate with senior engineers and solutions experts to maintain clean, secure, reliable environments

Requirements

What you’ll need

Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included
Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
Excellent communication skills—clear, confident, and client-friendly
A knack for complex problem-solving and ticket triage
Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
A genuine desire to help, not just fix

Benefits

Comp & perks

Up to $100k package + benefits for the right mix of skills and values
Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
Flexible working arrangements to support real work-life balance
10 paid study days a year, exam fees covered, and pay rises for certs
FastTrack mentoring program for personal and professional growth
MAD (Making A Difference) Council—equality, charity, and sustainability
Tesla company car option (yes, really—conditions apply)
Regular social events and a team culture built on trust, curiosity, and support
Applications from Neurodiverse candidates welcomed
Neurodiversity Statement and support to create an environment where skills shine brightest