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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing remote and phone-based technical support within Microsoft environments, including Active Directory, Azure, and M365. Capable of managing client environments, resolving Level 2 and Level 3 issues, and fostering strong client relationships.
Highest-signal resume keywords
Active Directory ExpertiseWindows Server KnowledgeAzure ProficiencyEnd-User Support ExperienceConnectWise Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AD ReplicationDNSGPOCloud SupportBackup SolutionsVirtualisation PlatformsHyper-VCitrixVeeamInfrastructure Knowledge
Soft Skills
Excellent Communication SkillsGenuine Desire To Help People
Tools & Technologies
Microsoft 365Ticketing Systems
Industry Keywords
MSP ExperienceMulti-Client EnvironmentClient Relationship Management
Tech Stack
Tools & technologiesAzureCitrixCloudDNS
About the role
Key responsibilities & impact- Provide remote and phone-based support to clients
- Act as the technical SME for assigned client environments
- Support servers, desktops and applications across Microsoft environments, including AD, Azure, Entra and M365
- Work across cloud, backup, AV and virtualisation platforms such as Hyper-V, Citrix and Veeam
- Handle Level 2 and Level 3 issues across a broad technology stack
- Collaborate with project engineers and escalation teams to maintain best-practice environments
- Document work properly and use AI to improve efficiency
- Own client environments and build trusted client relationships
Requirements
What you’ll need- Solid knowledge of AD replication, DNS and GPO
- Strong experience in end-user support and Active Directory
- Solid knowledge of Windows Server and different server roles
- Knowledge of Azure, M365 and Entra
- Exposure across infrastructure, from desktop to firewall, including LAN/WAN
- Experience working in an MSP or multi-client environment
- Familiarity with ticketing systems and customer service principles
- ConnectWise experience valued
- Excellent communication skills
- Genuine desire to help people
- Ability to work with Microsoft environments, cloud, backup, AV and virtualisation platforms including Hyper-V, Citrix and Veeam
Benefits
Comp & perks- Competitive salary package including benefits
- Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
- Flexible hybrid working for better work-life balance
- 10 paid study days per year
- Certification support and exam fees paid
- Regular internal training and access to the learning library
- FastTrack mentoring program
- MAD (Making A Difference) Council supporting equality, charity and environmental initiatives
- Regular social events
- Great team culture
- Neurodiversity support and flexible options to showcase skills