Support Technician

First Focus

. Handle tickets across Microsoft AD, Azure, M365, and Exchange .

Posted 10/21/2026full-timeBrisbane • AustraliaMid-LevelSenior💰 A$65,000 - A$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Active Directory, Azure, and cloud platforms while providing end-user support and troubleshooting across various environments. Capable of collaborating effectively with senior engineers and managing hybrid onsite/service desk responsibilities.

Highest-signal resume keywords

Microsoft Active DirectoryAzure ADWindows ServerCloud PlatformsTicketing Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

End-User SupportTroubleshootingDesktop SupportServer SupportNetwork SupportFirewall ManagementLAN/WANProject DeploymentAzureExchange

Soft Skills

Communication SkillsProblem-Solving OrientationPositive Attitude

Tools & Technologies

M365Hyper-VCitrixAWS

Certifications & Qualifications

Valid Australian Driver’s License

Industry Keywords

Hybrid RoleOnsite SupportService DeskClient Environments

Tech Stack

Tools & technologies

AWSAzureCitrixCloudFirewalls

About the role

Key responsibilities & impact

Handle tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshoot desktops, servers, firewalls, and networks
Support Azure AD, Entra, Hyper-V, Citrix, and AWS cloud platforms
Participate in project deployments
Split time between desk-based support and hands-on onsite work
Collaborate with senior engineers to maintain client environments
Travel to client sites for onsite support

Requirements

What you’ll need

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems
Great communication skills, attitude, and problem-solving orientation
Valid Australian driver’s license
Own vehicle
Ability to work in a truly hybrid onsite/service desk role

Benefits

Comp & perks

Up to $85k package, plus training and flexibility
Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
Hybrid working arrangements for real work-life balance
10 paid training days a year, exam fees covered, and pay rises for certs
FastTrack mentoring program for career growth
MAD (Making A Difference) Council—equality, charity, and sustainability
Tesla company car option (yes, really—conditions apply)
Regular social events and a team culture built on trust, curiosity, and support
Fuel, tolls and parking covered for client-site visits
Neurodiversity support and accommodations