Support Technician

First Focus

. Resolve tickets across Microsoft Active Directory, Azure, Microsoft 365, and Exchange .

Posted 10/9/2026full-timeNelson • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Active Directory, particularly Azure AD, along with strong end-user support capabilities and a solid understanding of cloud platforms and network troubleshooting. Effective in collaborating with teams and maintaining client environments while providing hands-on support.

Highest-signal resume keywords

Microsoft Active DirectoryAzure ADWindows ServerEnd-User SupportCloud Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active DirectoryAzure ADWindows ServerExchangeNetwork TroubleshootingFirewallsLAN/WANTicketing SystemsCloud PlatformsDesktop Support

Soft Skills

Strong Communication SkillsPositive AttitudeProblem-Solving

Tools & Technologies

Microsoft 365AzureEntraHyper-VCitrixAWS

Certifications & Qualifications

Valid New Zealand Driver's Licence

Industry Keywords

Client EnvironmentsProject DeploymentsOnsite Support

Tech Stack

Tools & technologies

AWSAzureCitrixCloudFirewalls

About the role

Key responsibilities & impact

Resolve tickets across Microsoft Active Directory, Azure, Microsoft 365, and Exchange
Troubleshoot desktops, servers, firewalls, and networks
Support Azure AD, Entra, Hyper-V, Citrix, and AWS cloud platforms
Participate in project deployments
Split time between desk-based support and hands-on onsite work
Collaborate with senior engineers to maintain client environments
Travel to client sites as required

Requirements

What you’ll need

Deep knowledge of Active Directory, primarily Azure AD with some on-premises experience
End-user support expertise
Solid understanding of Windows Server, Exchange, and cloud platforms
Experience across desktops, firewalls, LAN/WAN, and networks
Experience with ticketing systems
Valid New Zealand driver's licence or legal ability to drive in New Zealand
Own vehicle required for onsite missions
Strong communication skills, positive attitude, and genuine interest in problem-solving

Benefits

Comp & perks

Competitive package, depending on skills and experience
10 paid training days a year
Exam fees covered
Pay rises for certifications
Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors
Hybrid working arrangements
FastTrack mentoring program for career growth
MAD (Making A Difference) Council supporting equality, charity, and sustainability
Regular social events
Team culture built on trust, curiosity, and support
Fuel, tolls and parking covered for client-site visits