Inside Sales Mortgage Loan Officer

First Interstate

. Originate permanent residential mortgage loans via the bank's Digital Platform .

Posted 11/3/2026full-timeRapid City • South Dakota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in residential mortgage lending, including the ability to navigate loan origination systems and comply with FHA, VA, RD, and conventional real estate regulations. Strong customer service skills and the ability to analyze credit reports and manage the lead pipeline are essential.

Highest-signal resume keywords

Residential Mortgage LendingLoan Origination System NavigationFHA, VA, RD RegulationsCustomer Service SkillsCredit Report Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application SubmissionInterest Rate LockingData AnalysisMathematical CalculationsProblem Solving

Soft Skills

Effective CommunicationClient ConsultationExpectation Management

Certifications & Qualifications

Bachelor's DegreeValid Driver’s License

Industry Keywords

Ability To Repay GuidelinesBusiness DevelopmentLead Pipeline ManagementCompliance RequirementsLimited Denial of Participation Screening

About the role

Key responsibilities & impact

Originate permanent residential mortgage loans via the bank's Digital Platform
Participate in related business development activities
Support the entire FIB footprint by taking inbound calls and online mortgage inquiries
Handle inquiries and leads from FIB digital platforms, direct branch referrals, and self-sourced opportunities
Consult with clients about housing goals, needs, time frames, and available loan options
Convert leads to full applications and submit complete loan applications and documentation to the processing team
Set and maintain realistic expectations with all affected parties
Follow Ability To Repay guidelines set by FIB and the investor
Obtain and analyze credit reports and understand approval implications
Lock interest rates when requested or approved by customers
Manage the lead pipeline and maintain consistent contact with transaction parties
Navigate the loan origination system and meet compliance requirements

Requirements

What you’ll need

Bachelor's Degree required
4-6 years related experience and/or training; or equivalent combination of education and experience required
4-6 years experience in residential mortgage lending to include handling of complex loans preferred
Valid Driver’s License required
Strong customer service skills and a thorough understanding of the mortgage process
Thorough knowledge of FHA, VA, RD, state bond programs, and conventional real estate regulations
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Required to pass pre-employment screening against the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS), and Freddie Mac Exclusionary List
Regular and predictable attendance required

Benefits

Comp & perks

Generous Paid Time Off (PTO) in addition to paid federal holidays
Student debt employer repayment program
401(k) retirement plan with a 6% match
Competitive base salary
Per unit incentive