Training & Quality Assurance Coordinator

First Place for Youth

. Review agency and contract requirements with HR, the Chief Programs Officer, and program leadership to identify required training, certifications, documentation, and compliance activities .

Posted 9/29/2026full-timeVenice • California • United StatesJunior💰 $25 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance, compliance, and training coordination within social service organizations, with strong analytical, organizational, and project management skills. Proficient in developing training materials, tracking systems, and maintaining documentation to support compliance and operational excellence.

Highest-signal resume keywords

Quality AssuranceCompliance CoordinationTraining DevelopmentProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance ProcessesTraining CoordinationDocumentation WritingProgram OperationsAnalytical SkillsOrganizational SkillsTime ManagementProject Management

Soft Skills

IntegrityTrustworthinessEffective CommunicationCultural HumilityAttention to Detail

Tools & Technologies

Microsoft SuiteGoogle SuiteSlackAsanaDocuSignZoomGoToConnect

Certifications & Qualifications

Valid CA Driver's LicenseProof of COVID-19 Vaccination

Industry Keywords

Social ServicesNon-ProfitCompliance RequirementsContract MonitoringAudits

About the role

Key responsibilities & impact

Review agency and contract requirements with HR, the Chief Programs Officer, and program leadership to identify required training, certifications, documentation, and compliance activities
Coordinate and track agency-wide and contract-specific training requirements, including staff completion, certifications, renewals, and supporting documentation
Follow up with staff and supervisors regarding outstanding or expiring requirements
Coordinate and track required agency, program, and compliance training for new employees during onboarding
Standardize charting systems and ensure consistent, high-quality documentation across programs
Lead quarterly peer chart audits and support quality assurance and compliance activities
Track audit findings, identify trends and gaps, and support follow-up and quality improvement
Facilitate monthly Performance and Quality Improvement meetings and support goal development, implementation, and tracking
Compile and analyze quality assurance, compliance, and training data; prepare reports, presentations, and documentation for leadership
Support preparation for contract monitoring, audits, site visits, and compliance reviews
Identify training gaps and support development or coordination of additional training and professional development opportunities
Assist with developing and maintaining policies, procedures, SOPs, training materials, and other resources
Develop and improve tracking systems, workflows, calendars, dashboards, and tools for training, quality assurance, and compliance
Collaborate with HR, Programs, and other departments to communicate and track organizational and contract requirements
Maintain strict confidentiality and professionalism
Perform additional duties as assigned to support the organization’s mission

Requirements

What you’ll need

High School Diploma is required
Bachelor's Degree in Business Administration, Social Services, Psychology, Sociology, Public Administration, or a related field is preferred
1-2 years of experience in quality assurance, compliance, training coordination, program operations, administrative coordination, or a related field is required
2 or more years experience writing documentation for social service program preferred
1-2 years of experience working in a non-profit or social service organization is preferred
Experience working with contracts, compliance requirements, audits, or quality assurance processes is preferred
An uncompromising sense of integrity and ethics, discretion and confidentiality
Trustworthy, reliable, able to work independently and exercise good judgment
Ability to establish and maintain cooperative and effective working relationships with others
Excellent knowledge of Microsoft Suite and Google Suite
Knowledge of Slack, Asana, DocuSign, Zoom and GoToConnect is preferred
Strong analytical and organization skills
Excellent time management skills with a proven ability to meet deadlines
Strong initiative and leadership skills
Ability to communicate effectively in verbal and written formats
Strong project management, organizational, and administrative skills
Cultural humility
Flexibility
Exceptional attention to detail
Valid CA Drivers license, personal vehicle and adequate insurance
All SPY employees are mandated reporters and are legally required to report reasonable suspicion of child, elder, or dependent adult abuse or neglect
Workers in homeless services organizations must provide proof of COVID-19 vaccination; proof of booster is required if eligible
Applicants must provide a copy of their driving record, valid driver's license, and proof of insurance; employment is contingent upon a satisfactory driving record

Benefits

Comp & perks

Comprehensive health coverage
403b with agency contribution
Ample paid time off
Professional development opportunities tailored to individual career growth