First Place for Youth

Program Officer

• Provide high-level strategy and oversight for service delivery and organizational programming
• Ensure program and service delivery culture aligns with SPY’s mission
• Oversee hiring, onboarding, training, motivation, and support of program staff
• Coordinate, integrate, and oversee all programs, contracts, and related services
• Promote collaboration between program areas and ensure funder, partner, constituent, client, and stakeholder expectations are met
• Participate in strategic organizational growth and identify mission-aligned opportunities to increase impact
• Engage with the Board of Directors by facilitating committees, attending meetings, producing reports, and conducting presentations
• Participate in fund development and donor engagement
• Contribute to budget development and monitor program operations with the finance department
• Partner with grants and contracts staff on applications, reports, staff allocation, and grant maximization
• Ensure programs meet performance outcomes, contractual requirements, and KPIs
• Participate in Performance and Quality Improvement and ensure continuous program improvement
• Use data, research, and analysis to inform program design and effective service delivery
• Lead and develop staff while fostering a collaborative and innovative culture
• Embed safety measures in programs and manage potential risks
• Ensure effective crisis intervention, de-escalation, and mandated reporting
• Participate in speaking engagements, disseminate SPY’s work, and provide staff development training
• Develop annual short- and long-term departmental and programmatic goals aligned with the strategic plan and quality improvement process
• Represent SPY with community partners and funders and cultivate relationships with community leaders, institutions, elected officials, businesses, and organizations
• Create ongoing opportunities for staff, clients, and partners to provide feedback
• Perform other duties supporting the program and organization mission

Chief Program Officer

QA Engineer

• Review agency and contract requirements with HR, the Chief Programs Officer, and program leadership to identify required training, certifications, documentation, and compliance activities
• Coordinate and track agency-wide and contract-specific training requirements, including staff completion, certifications, renewals, and supporting documentation
• Follow up with staff and supervisors regarding outstanding or expiring requirements
• Coordinate and track required agency, program, and compliance training for new employees during onboarding
• Standardize charting systems and ensure consistent, high-quality documentation across programs
• Lead quarterly peer chart audits and support quality assurance and compliance activities
• Track audit findings, identify trends and gaps, and support follow-up and quality improvement
• Facilitate monthly Performance and Quality Improvement meetings and support goal development, implementation, and tracking
• Compile and analyze quality assurance, compliance, and training data; prepare reports, presentations, and documentation for leadership
• Support preparation for contract monitoring, audits, site visits, and compliance reviews
• Identify training gaps and support development or coordination of additional training and professional development opportunities
• Assist with developing and maintaining policies, procedures, SOPs, training materials, and other resources
• Develop and improve tracking systems, workflows, calendars, dashboards, and tools for training, quality assurance, and compliance
• Collaborate with HR, Programs, and other departments to communicate and track organizational and contract requirements
• Maintain strict confidentiality and professionalism
• Perform additional duties as assigned to support the organization’s mission

Chief Program Officer

Training & Quality Assurance Coordinator