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Application Configuration Analyst – Field Mobility Systems
FirstEnergy. Learn and understand business processes associated with supported applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application interface development, SQL database management, and integration using APIs and REST web services. Proficient in supporting mobile deployment and field mobility technologies while ensuring effective problem-solving and collaboration in a virtual environment.
Highest-signal resume keywords
SQL Database ManagementApplication Interface DevelopmentAPI IntegrationMobile NetworkingField Mobility Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQL QueriesStored ProceduresPackagesViewsWindows ServersLinuxUNIXPowerShellGPS Asset TrackingTelemetry Systems
Soft Skills
Problem-SolvingOrganizational SkillsAnalytical SkillsCollaborationAdaptability
Tools & Technologies
Microsoft Active DirectoryPower PlatformServiceNowAzure DevOpsField Mobility Suite
Industry Keywords
Electric Utility IndustryIT Change ManagementIncident Ticket ProcessesAgile EnvironmentsWork Management
Tech Stack
Tools & technologiesAzureLinuxOracleServiceNowSQLUnix
About the role
Key responsibilities & impact- Learn and understand business processes associated with supported applications
- Develop application interfaces, maintain reports, and support vendor package applications
- Understand system interface design and data flows for complex inbound and outbound interfaces
- Develop technical designs that meet business needs and support strategic direction
- Select and leverage appropriate technology for defined requirements
- Follow IT Change Management and Incident ticket processes
- Work on cross-functional teams to accomplish IT projects and objectives
- Manage and support mobile deployment of 2,500+ field worker computers and network connectivity solutions
- Administer, support, and enhance GPS asset tracking and telemetry systems
- Administer, support, and enhance fleet management systems
- Support field worker remote work execution systems
- Document processes, procedures, specifications, and completed products
- Support requirements gathering and test scenario identification
- Support unit, integration, performance, and stress testing
- Create and execute unit test plans for enhancements, implementations, patches, and upgrades
- Investigate and resolve production application problems
- Collaborate with software vendors on issue resolution, software installation, and patching
- Troubleshoot complex functionality and identify issues
- Respond to second- and third-level support requests for Field Mobility technologies
- Support operations during emergencies and storm-related activities, including travel to FirstEnergy locations
- Provide flexible-hours, call-in, and after-hours support for 7x24 operations
Requirements
What you’ll need- Bachelor's degree in Computer Science, Computer/Management Information Systems, a related degree, or commensurate experience
- Minimum 2-4 years related experience
- Experience with Oracle and SQL databases
- Ability to develop SQL Queries, Stored Procedures, Packages, and Views
- Integration experience utilizing APIs, REST web services, and other integration methods
- Experience working on Windows Servers, Linux, and/or UNIX
- Experience with Microsoft Active Directory, certificate management, Power Platform (Apps, Automate, BI), PowerShell, profile management, or Windows OS
- Mobile networking and monitoring experience
- Ability to work independently and collaboratively in a virtual environment
- Excellent problem-solving, organizational, and analytical skills
- Ability to learn new information technology concepts and adapt to changing technology
- Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)
- Knowledge of the Work Management and Field Mobility suite of applications is a plus
- Familiarity with ServiceNow
- Familiarity with the electric utility industry
- Familiarity with Azure DevOps and agile environments
- Must reside within FE location and sit within 60 min of FE location
- Unable to sponsor or transfer H-1B visas at this time
Benefits
Comp & perks- Competitive pay plus incentive compensation
- Company-sponsored pension plan
- 401(k) savings plan with matching employer contribution
- Medical insurance
- Prescription drug insurance
- Dental insurance
- Vision insurance
- Life insurance programs
- Skills development training
- Tuition reimbursement