FirstEnergy

Analyst

• Learn and understand business processes associated with supported applications
• Develop application interfaces, maintain reports, and support vendor package applications
• Understand system interface design and data flows for complex inbound and outbound interfaces
• Develop technical designs that meet business needs and support strategic direction
• Select and leverage appropriate technology for defined requirements
• Follow IT Change Management and Incident ticket processes
• Work on cross-functional teams to accomplish IT projects and objectives
• Manage and support mobile deployment of 2,500+ field worker computers and network connectivity solutions
• Administer, support, and enhance GPS asset tracking and telemetry systems
• Administer, support, and enhance fleet management systems
• Support field worker remote work execution systems
• Document processes, procedures, specifications, and completed products
• Support requirements gathering and test scenario identification
• Support unit, integration, performance, and stress testing
• Create and execute unit test plans for enhancements, implementations, patches, and upgrades
• Investigate and resolve production application problems
• Collaborate with software vendors on issue resolution, software installation, and patching
• Troubleshoot complex functionality and identify issues
• Respond to second- and third-level support requests for Field Mobility technologies
• Support operations during emergencies and storm-related activities, including travel to FirstEnergy locations
• Provide flexible-hours, call-in, and after-hours support for 7x24 operations

Application Configuration Analyst – Field Mobility Systems