Analyst II, TPO Operations

FIS

. Administer U.S. and Canadian benefit programs according to company policies and procedures . Process enrollments, life event changes, dependent verification, beneficiary updates, and employee benefit terminations .

Posted 10/27/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits administration, including processing enrollments and managing health and welfare benefit programs. Strong organizational and communication skills are essential for maintaining accurate records and supporting compliance activities.

Highest-signal resume keywords

Employee Benefits AdministrationHealth And Welfare Benefit ProgramsMicrosoft Excel ProficiencyStrong Customer Service SkillsCEBS Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits Administration PrinciplesEnrollment ProcessingDependent VerificationCompliance ReviewsData Management

Soft Skills

Problem-Solving SkillsOrganizational SkillsAttention To DetailWritten Communication SkillsVerbal Communication Skills

Tools & Technologies

HR SystemsMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

CEBS CertificationSHRM-CPPHR

Industry Keywords

Employee BenefitsBenefit DocumentationVendor CoordinationOperational EfficienciesAnnual Enrollment Activities

About the role

Key responsibilities & impact

Administer U.S. and Canadian benefit programs according to company policies and procedures
Process enrollments, life event changes, dependent verification, beneficiary updates, and employee benefit terminations
Respond to employee inquiries regarding eligibility, enrollment, coverage, vendors, and plan provisions
Coordinate with vendors, payroll, and HR teams to resolve benefit-related issues
Support annual enrollment activities and employee benefit communications
Maintain accurate records and data within HR and benefits administration systems
Assist with audits, reporting activities, and compliance reviews
Identify process improvement opportunities and support operational efficiencies
Perform other related duties as assigned
Work independently on routine work while receiving guidance on more complex issues
Contribute to collaborative team and continuous improvement initiatives

Requirements

What you’ll need

2–4 years of applicable experience required
Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, and work experience
Knowledge of employee benefits administration principles and practices
Understanding of health and welfare benefit programs
Strong customer service and problem-solving skills
Ability to interpret policies, procedures, and benefit documentation
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Word, Excel, Outlook, and HR systems
Strong written and verbal communication skills
Ability to maintain confidentiality and handle sensitive information
CEBS coursework or certification preferred
SHRM-CP preferred
PHR preferred

Benefits

Comp & perks

Competitive salary
A range of benefits designed to support your wellbeing
Modern work environment
Collaborative and dedicated group of colleagues
Broad spectrum of experiences with a Fortune 500 corporation
Professional development through exposure to varied experiences and an innovative, ever-changing industry