Client Services, University Program

FIS

. Serve as a primary point of contact for client inquiries and provide timely support .

Posted 9/17/2026full-timeJacksonville • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and communication skills, with a focus on enhancing customer experience through data analysis and process improvement. Proficient in utilizing AI-enabled tools to support productivity and decision-making.

Highest-signal resume keywords

Client Relationship ManagementData AnalysisAI-Enabled Tools ProficiencyStrong Communication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsBusiness AdministrationCustomer ExperienceMarketingFinanceManagement Information SystemsInformation Systems

Soft Skills

AdaptabilityProblem-SolvingTeam CollaborationDrive to Learn

Tools & Technologies

AI-Enabled Tools

Industry Keywords

Client RetentionService PerformanceOnboarding ActivitiesProduct EducationCustomer Needs

About the role

Key responsibilities & impact

Serve as a primary point of contact for client inquiries and provide timely support
Coordinate issue resolution with internal teams
Build and maintain positive client relationships
Understand customer needs and ensure a high-quality service experience
Analyze client requests, account activity, and service trends
Identify process improvements and opportunities to enhance client outcomes
Assist with onboarding activities, service reviews, product education, and adoption initiatives
Collaborate with cross-functional teams to track client issues and monitor service performance
Contribute to client retention efforts and long-term customer success
Participate in team projects, community service activities, professional development seminars, and AI-Enabled Learning Sprints

Requirements

What you’ll need

Bachelor’s degree in a relevant field, including Business Administration, Communications, Customer Experience, Marketing, Finance, Economics, Management Information Systems (MIS), Information Systems, or Data Analytics
Basic proficiency with AI-enabled tools and ability to apply them to productivity, problem-solving, and decision-making
Fluent in English
Strong written and verbal communication skills
Adaptability, drive to learn, and strong problem-solving skills
Ability to work independently and within a team
Current and future sponsorship are not available for this position
Successful conditional offer requires a drug test for positions located in the US

Benefits

Comp & perks

Competitive salary and excellent benefits
Professional education and personal development possibilities
Time to support charities and give back to your community
Collaborative, flexible, and respectful work environment
Full-time employment in a two-year FIS University Program
Team projects, community service activities, and professional development seminars
AI-Enabled Learning Sprints and access to AI-enabled tools