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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success and Relationship Management within the Financial Technology sector, leveraging strong analytical skills and communication abilities to drive product adoption and client satisfaction. Capable of developing strategic plans that align with client objectives and influence product development based on insights.
Highest-signal resume keywords
Client Success ManagementFinancial Technology ExpertiseAnalytical SkillsCross-Functional CollaborationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Health AnalysisKPI DevelopmentData InsightsBusiness Value ArticulationProduct Usage Analysis
Soft Skills
Relationship BuildingStrategic AdvisingLeadershipPresentation Skills
Tools & Technologies
Tableau
Industry Keywords
Financial Technology ServicesMarket TrendsCustomer EngagementRenewal ProcessExpansion Opportunities
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Act as a subject matter expert in technical solution and business-specific domains
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
- Develop a deep understanding of clients’ business objectives and build joint success plans with milestones and measurable KPIs
- Analyze client health and product usage data to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
- Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers
- Influence product roadmaps based on client feedback
- Capture and communicate expansion recommendations from customer insights to sellers
- Liaise between product management and clients
- Partner with sales and professional services teams
- Participate in the renewal process and articulate the renewal value story to clients
Requirements
What you’ll need- 5 years of experience in Client Success, Relationship/Account Management, or similar roles in Financial Technology
- Bachelor’s degree
- Relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles
- Required hybrid schedule in one of FIS’s talent centers in Milwaukee or New York
- For positions located in the US, conditional offers require a drug test
Benefits
Comp & perks- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive compensation
- Conditional-offer drug test for US positions