Lead Account Manager, Client Success

FIS

. Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities .

Posted 10/23/2026full-timeAtlanta • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management, with a strong focus on financial technology services. Capable of analyzing client data to drive adoption and satisfaction while effectively communicating business value to stakeholders.

Highest-signal resume keywords

Client Success ExperienceFinancial Technology KnowledgeAnalytical SkillsStrong Communication SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementData AnalysisKPI DevelopmentBusiness Value Articulation

Soft Skills

Relationship BuildingStrategic AdvisoryLeadershipPresentation Skills

Tools & Technologies

Tableau

Industry Keywords

Financial Technology ServicesMarket TrendsCustomer InsightsRenewal Process

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities
Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact
Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
Develop a deep understanding of clients’ business objectives and build joint success plans with milestones and measurable KPIs
Analyze client health and product usage data to mitigate risk, improve adoption, deliver business value outcomes, and reduce churn
Act as a strategic advisor, bringing expansion opportunities and insights to sellers and influencing product roadmaps based on client feedback
Capture, communicate, and bring expansion recommendations from customer insights to sellers
Liaise between product management and clients; partner with sales and professional services teams
Participate in the renewal process and articulate the renewal value story to clients

Requirements

What you’ll need

5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
Bachelor’s degree
Relevant previous experience in financial technology services
Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
Strong communication/presentation skills and confidence in all levels of customer engagement/situations
Strong leadership and ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles
For positions located in the US, conditional offers require undergoing a drug test

Benefits

Comp & perks

Opportunities to make an impact in fintech
Internal career growth opportunities
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community