FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support and production troubleshooting, with a strong focus on root cause analysis, process optimization, and compliance with IT governance. Proven ability to lead cross-functional teams and drive automation initiatives to enhance operational efficiency.
Highest-signal resume keywords
Application SupportRoot Cause AnalysisDevOps CollaborationProcess OptimizationITIL Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical DocumentationAnalytical SkillsProblem-SolvingScripting
Soft Skills
CommunicationStakeholder ManagementMentorship
Tools & Technologies
Automation ToolsKnowledge Base Management
Industry Keywords
Financial ServicesFintech ApplicationsOperational Governance
About the role
Key responsibilities & impact- Lead troubleshooting and resolution of high-impact application and production support issues
- Perform root cause analysis and implement sustainable corrective actions
- Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation
- Drive automation initiatives and process improvements to increase operational efficiency
- Monitor application performance and proactively identify opportunities for optimization
- Develop and maintain technical documentation, support procedures, and knowledge base articles
- Ensure compliance with IT governance, security, and operational standards
- Provide technical leadership and mentorship to team members
- Support client implementations, upgrades, and ongoing operational activities
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
- Extensive experience in application support, production support, DevOps, or related technical disciplines
- Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments
- Strong analytical and problem-solving skills with the ability to perform root cause analysis
- Experience working cross-functionally with development, infrastructure, and business teams
- Excellent communication and stakeholder management skills
- Advanced degree in a related field preferred
- Experience supporting financial services or fintech applications preferred
- Knowledge of automation tools, scripting, and process optimization methodologies preferred
- Experience leading large-scale application support initiatives or projects preferred
- Familiarity with ITIL practices, change management, and operational governance frameworks preferred
- For positions located in the US, conditional offers require a drug test
Benefits
Comp & perks- Opportunities to work with industry-leading technology and global clients
- Professional development and career growth opportunities
- Flexible work environment
- Competitive benefits package
- Collaborative culture focused on innovation, accountability, and client success