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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce translation, applying AI and automation to enhance organizational design and decision-making. Capable of developing evidence-based workforce scenarios and facilitating complex stakeholder discussions to drive effective outcomes.
Highest-signal resume keywords
Workforce TranslationAI Application in DesignComplex Discovery and Design LeadershipDesign-Thinking and Problem-SolvingOrganizational Design Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentProduct ManagementService DesignProcess DesignTechnology TransformationWorkforce PlanningEvidence-Based RecommendationsDecision-Making FacilitationProcess MiningWorkflow Automation
Soft Skills
Executive InfluenceCritical EvaluationIterative RefinementFacilitationCourage to Challenge Assumptions
Tools & Technologies
AI ToolsWorkflow PlatformsIntelligent Automation
Industry Keywords
Workforce StrategyOperating-Model RedesignHuman-in-the-Loop CheckpointsTalent ManagementChange Management
About the role
Key responsibilities & impact- Serve as the senior owner of workforce translation at FIS
- Help functions examine and rethink work through structured discovery and future-state design
- Translate future-state work into implications for roles, skills, capabilities, capacity, workforce shape and structure
- Develop evidence-based workforce scenarios, options and recommendations for functional leaders
- Surface workforce implications early enough to influence design and investment decisions
- Facilitate decisions about work that should be eliminated, simplified, automated, AI-augmented, agent-enabled or retained for human expertise
- Build human-in-the-loop checkpoints into future-state work and reflect them in decision rights, role design and performance measures
- Identify implications for job architecture, learning, talent and workforce planning
- Partner with functions, Product, Technology, Risk, Change Managers, Business Partners and specialist TPO teams
- Use AI to explore options, challenge assumptions and develop workforce scenarios and executive decision papers
- Validate evidence, logic, trade-offs and recommendations before presentation
- Stay connected through implementation to test assumptions, protect workforce intent and learn from outcomes
- Build and scale the enterprise workforce-translation methodology, evidence standards, tools, patterns and playbooks
- Mentor and direct Workforce Architect and Analyst Leads
Requirements
What you’ll need- Substantial product development, product management, service design, process design or technology-transformation experience
- Demonstrated ability to apply AI, automation and agent concepts to real work and use AI efficiently in hands-on design and analysis
- Ability to produce high-quality, audience-appropriate deliverables through effective prompting, iterative refinement, critical evaluation and accountable human review
- Ability to explain and defend the reasoning and evidence behind final outputs
- Experience leading complex discovery, design and decision-making across senior stakeholder groups without taking ownership of the work away from the business
- Strong design-thinking, problem-solving, solutioning, facilitation and executive-influence skills
- Ability to move between enterprise outcomes, detailed changes in work and their consequences for roles, skills, capacity and structure
- Courage to challenge assumptions and create credible options where no established answer exists
- Experience turning analysis into executable workforce, talent or organizational decisions
- Preferred: organization design, operating-model redesign or workforce strategy experience applied to technology-enabled transformation
- Preferred: AI-enabled or agentic workflow implementation experience
- Preferred: process-mining, workflow-platform or intelligent-automation experience
- Preferred: experience building and scaling a new enterprise method or capability
Benefits
Comp & perks- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive compensation
- Drug test for US positions following a conditional offer