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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce transformation, leveraging AI and automation to enhance decision-making and design processes. Capable of developing evidence-based workforce scenarios and facilitating complex stakeholder engagements to drive organizational change.
Highest-signal resume keywords
Workforce TransformationAI Application in DesignStakeholder EngagementDesign-ThinkingProcess Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentProduct ManagementService DesignProcess DesignTechnology TransformationWorkforce PlanningOrganizational DesignAI-Enabled Workflow ImplementationProcess MiningIntelligent Automation
Soft Skills
Problem SolvingFacilitationExecutive InfluenceCritical EvaluationMentoring
Tools & Technologies
Workflow PlatformsEvidence StandardsDecision Rights FrameworksHuman-in-the-Loop CheckpointsEnterprise Methodologies
Industry Keywords
Workforce StrategyOperating Model RedesignChange ManagementTalent ManagementBusiness Partnering
About the role
Key responsibilities & impact- Translate future-state work into implications for roles, skills, capabilities, capacity, workforce shape, team structures, spans, layers, decision rights and performance measures
- Develop evidence-based workforce scenarios, options and recommendations
- Advise functional leaders on workforce decisions
- Surface workforce implications early enough to influence design and investment decisions
- Facilitate structured discovery and future-state design using a repeatable work and workforce transformation methodology
- Facilitate decisions about work to eliminate, simplify, automate, AI-augment, agent-enable or retain for human expertise
- Challenge incremental thinking and identify possibilities enabled by AI, automation and agents
- Build human-in-the-loop checkpoints into future-state work and reflect them in decision rights, role design and performance measures
- Identify implications for job architecture, learning, talent and workforce planning
- Hand agreed actions to Business Partners and specialist TPO teams for execution
- Partner with functions, Product, Technology, Risk, Change Managers, Business Partners and specialist TPO teams
- Contribute workforce and human-in-the-loop requirements to enabling solutions
- Use AI to explore options, challenge assumptions and develop workforce scenarios and executive decision papers
- Validate evidence, logic, trade-offs and recommendations before presentation
- Stay connected through implementation to test assumptions, protect workforce intent and learn from outcomes
- Build and scale the enterprise workforce-translation methodology, evidence standards, tools, patterns and playbooks
- Mentor and direct Workforce Architect and Analyst Leads
Requirements
What you’ll need- Substantial product development, product management, service design, process design or technology-transformation experience
- Demonstrated ability to apply AI, automation and agent concepts to real work and use AI efficiently in hands-on design and analysis
- Ability to produce high-quality, audience-appropriate deliverables through prompting, iterative refinement, critical evaluation and accountable human review
- Ability to explain and defend the reasoning and evidence behind final outputs
- Experience leading complex discovery, design and decision-making across senior stakeholder groups without taking ownership of the work away from the business
- Strong design-thinking, problem-solving, solutioning, facilitation and executive-influence skills
- Ability to move between enterprise outcomes, detailed changes in work and consequences for roles, skills, capacity and structure
- Courage to challenge assumptions and create credible options where no established answer exists
- Experience turning analysis into executable workforce, talent or organizational decisions
- Preferred: organization design, operating-model redesign or workforce strategy experience applied to technology-enabled transformation
- Preferred: AI-enabled or agentic workflow implementation experience
- Preferred: process-mining, workflow-platform or intelligent-automation experience
- Preferred: experience building and scaling a new enterprise method or capability
Benefits
Comp & perks- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive compensation
- Drug test for US positions following a conditional offer