Senior Account Manager, Client Success

FIS

. Act as the primary liaison for high-value clients .

Posted 10/10/2026full-timeRemote • New York • United StatesSenior💰 $151,020 - $256,740 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within the financial technology sector, focusing on building strong client relationships, articulating business value, and driving product adoption. Proficient in analyzing client data to mitigate risks and enhance client engagement strategies.

Highest-signal resume keywords

Client Success ManagementFinancial Technology KnowledgeAnalytical SkillsCross-Functional CollaborationCommunication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health AnalysisKPI DevelopmentProduct Adoption StrategiesRisk MitigationBusiness Value Articulation

Soft Skills

Strong Leadership AbilityConfidence in Customer EngagementRelationship Building

Tools & Technologies

Tableau

Industry Keywords

Financial Technology ServicesClient Lifecycle ManagementMarket TrendsProduct Roadmap InfluenceRenewal Process

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as the primary liaison for high-value clients
Ensure seamless communication and resolution of product-area concerns
Maintain strategic alignment between FIS and clients
Facilitate collaboration and alignment across internal teams during client engagements
Build strong client relationships and proactively engage across the client lifecycle
Enable client value realization
Develop an understanding of clients’ business objectives
Collaborate with clients to build joint success plans with milestones and measurable KPIs
Analyze client health and product usage data
Mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers
Influence product roadmaps based on client feedback
Capture and communicate expansion recommendations from customer insights
Liaise between product management and clients
Partner with sales and professional services teams
Participate in the renewal process
Articulate the renewal value story to clients

Requirements

What you’ll need

7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
Bachelor’s degree
Relevant previous experience in financial technology services
Ability to clearly articulate business value in written and verbal communication
Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities
Strong analytical skills, including experience with Tableau or similar software
Strong communication and presentation skills
Confidence in all levels of customer engagement and situations
Strong leadership ability
Ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles
For positions located in the US, ability to undergo a drug test following a conditional offer

Benefits

Comp & perks

Opportunities to make an impact in fintech
Internal career growth opportunities
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive compensation
Potential eligibility for bonus and/or commission
Drug test for US positions following a conditional offer