Senior Account Manager, Client Success

FIS

. Serve as the primary client-facing operational excellence lead for FIS’s most strategic accounts .

Posted 10/9/2026full-timeRemote • New York • United StatesSenior💰 $151,020 - $256,740 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within the financial technology sector, with a strong focus on client relationship building, data analysis, and strategic advisory capabilities. Proficient in articulating business value and collaborating with cross-functional teams to drive client engagement and value realization.

Highest-signal resume keywords

Client Success ManagementFinancial Technology KnowledgeData Analysis with TableauStrategic Advisory SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementData AnalysisKPI DevelopmentRisk MitigationBusiness Value ArticulationProduct Roadmap InfluenceRenewal StrategyOperational ExcellenceMarket Trend Analysis

Soft Skills

Strong Communication SkillsPresentation SkillsLeadershipRelationship BuildingProblem Solving

Tools & Technologies

TableauCRM SoftwareCollaboration ToolsFinancial Technology Products

Industry Keywords

Financial Technology ServicesClient EngagementChurn ReductionValue RealizationStakeholder Management

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary client-facing operational excellence lead for FIS’s most strategic accounts
Act as the primary liaison for high-value clients, ensuring communication, concern resolution, and strategic alignment
Coordinate internal teams and facilitate collaboration during client engagements
Build strong client relationships, proactively engage across the lifecycle, and enable value realization
Develop understanding of clients’ business objectives and create joint success plans with milestones and measurable KPIs
Analyze client health and product usage data to mitigate risk, improve adoption, deliver business value, and reduce churn
Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers
Influence product roadmaps based on client feedback
Liaise between product management and clients; partner with sales and professional services teams
Participate in renewals and articulate the renewal value story to clients

Requirements

What you’ll need

7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
Bachelor’s degree
Relevant previous experience in financial technology services
Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
Strong communication/presentation skills and confidence in all levels of customer engagement/situations
Strong leadership and ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles

Benefits

Comp & perks

Opportunities to make an impact in fintech
Internal career growth opportunities
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Bonus and/or commission eligibility