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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale enterprise change initiatives, particularly in AI-enabled work redesign, while effectively managing stakeholder engagement and measuring adoption and behavioral change. Proficient in developing change strategies and operationalizing change-management frameworks to support technology-enabled transformations.
Highest-signal resume keywords
Large-Scale Enterprise Change ManagementAI-Enabled Workflow TransformationStakeholder EngagementBehavioral Change MeasurementConsulting and Facilitation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Strategy DevelopmentAI Utilization and PromptingOperational LearningWorkforce Architecture CollaborationProduct ManagementService DesignOrganization DesignOperating Model TransformationEvidence-Based Decision MakingBehavioral Change Improvement
Soft Skills
Executive CommunicationStakeholder ManagementCreative Problem SolvingFacilitation SkillsAdaptability
Industry Keywords
Digital TransformationIntelligent AutomationFinancial ServicesWorkforce DecisionsChange Management Playbook
About the role
Key responsibilities & impact- Lead large-scale enterprise change initiatives connected to AI-enabled work redesign from early pilots through enterprise scale
- Assess implications of agreed work and workforce changes for leaders, employees, stakeholders, behaviors, controls and ways of working
- Own change strategy, sponsorship model, stakeholder engagement, readiness, communications, leader enablement, employee engagement, and learning and transition support
- Collaborate with function, Workforce Architects, Product, Technology and Business Partners from discovery through launch
- Identify readiness risks and resistance and design interventions to embed and sustain new work and workforce models
- Establish adoption baselines, measure adoption and behavioral change, and identify post-launch barriers
- Feed adoption evidence and operational learning back to improve work and workforce design
- Use AI to synthesize stakeholder input and develop change-impact assessments, communications, learning materials and leadership briefings
- Equip teams to prompt effectively, critically review AI outputs and apply human-in-the-loop responsibilities
- Develop reusable change patterns and operationalize a work-redesign change-management playbook
- Challenge incremental thinking and help leaders imagine fundamentally different ways of working
- Help leaders and teams understand responsibilities and adopt new ways of working as AI becomes embedded in workflows
Requirements
What you’ll need- Experience executing large-scale enterprise change programs
- Experience supporting technology programs, digital products or technology-enabled transformation
- Practical understanding of how AI, automation and agents change work, roles, skills, behaviors and decisions
- Demonstrated ability to use AI efficiently through effective prompting, iterative refinement, critical evaluation and accountable human review
- Ability to explain and defend the reasoning and evidence behind final deliverables
- Strong consulting, facilitation, stakeholder-management and executive-communication skills
- Ability to push boundaries, operate in ambiguity and turn creative ideas into executable plans
- Experience using evidence and feedback to measure adoption and behavioral change and improve outcomes
- Ability to work alongside workforce architecture, product, technology and Business Partner teams with clear hand-offs and no duplication of accountability
- Product management, product operations or service-design experience preferred
- AI-enabled workflow, intelligent automation or agentic transformation experience preferred
- Organization design, operating-model or skills-transformation experience preferred
- Understanding of how workforce decisions affect adoption
- Financial-services experience useful but not required
Benefits
Comp & perks- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive compensation
- Exciting career opportunity