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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale enterprise change initiatives, particularly in AI-enabled work redesign, while effectively engaging stakeholders and measuring adoption and behavioral change. Proficient in developing change strategies and operationalizing change-management frameworks to support workforce transformation.
Highest-signal resume keywords
Large-Scale Enterprise Change ProgramsAI-Enabled WorkflowStakeholder ManagementBehavioral Change MeasurementConsulting and Facilitation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Strategy DevelopmentAI Synthesis and EvaluationWorkforce Architecture CollaborationProduct ManagementOperational Learning Integration
Soft Skills
Executive CommunicationCreative Problem SolvingFacilitation SkillsStakeholder EngagementAdaptability in Ambiguity
Tools & Technologies
AI ToolsDigital ProductsChange-Management PlaybookLearning Materials DevelopmentAutomation Technologies
Industry Keywords
Workforce TransformationOperating Model DesignSkills TransformationFinancial ServicesTechnology-Enabled Transformation
About the role
Key responsibilities & impact- Lead large-scale enterprise change initiatives connected to AI-enabled work redesign from early pilots through enterprise scale
- Assess implications of agreed work and workforce changes for leaders, employees, stakeholders, behaviors, controls and ways of working
- Own change strategy, sponsorship model, stakeholder engagement, readiness, communications, leader enablement, employee engagement, and learning and transition support
- Partner with function, Workforce Architects, Product, Technology and Business Partners from discovery through launch
- Identify readiness risks and resistance and design interventions to embed and sustain new work and workforce models
- Establish adoption baselines, measure adoption and behavioral change, and identify post-launch barriers
- Feed adoption evidence and operational learning back into work and workforce design
- Use AI to synthesize stakeholder input and develop change-impact assessments, communications, learning materials and leadership briefings
- Equip teams to prompt effectively, critically review AI outputs and apply human-in-the-loop responsibilities
- Develop reusable change patterns and operationalize a work-redesign change-management playbook
- Help leaders imagine fundamentally different ways of working
- Help leaders and teams understand responsibilities and adopt new ways of working as AI becomes embedded in workflows
Requirements
What you’ll need- Experience executing large-scale enterprise change programs
- Experience supporting technology programs, digital products or technology-enabled transformation
- Practical understanding of how AI, automation and agents change work, roles, skills, behaviors and decisions
- Demonstrated ability to use AI efficiently through effective prompting, iterative refinement, critical evaluation and accountable human review
- Ability to explain and defend the reasoning and evidence behind final deliverables
- Strong consulting, facilitation, stakeholder-management and executive-communication skills
- Ability to push boundaries, operate in ambiguity and turn creative ideas into executable plans
- Experience using evidence and feedback to measure adoption and behavioral change and improve outcomes
- Ability to work alongside workforce architecture, product, technology and Business Partner teams with clear hand-offs and no duplication of accountability
- Product management, product operations or service-design experience preferred
- AI-enabled workflow, intelligent automation or agentic transformation experience preferred
- Organization design, operating-model or skills-transformation experience preferred
- Understanding of how workforce decisions affect adoption
- Financial-services experience useful but not required
Benefits
Comp & perks- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community