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About the role
Key responsibilities & impact- Design experiences that support adoption of people programs, processes, tools and new ways of working
- Partner with human resources subject matter experts and business leaders to turn strategic priorities into meaningful employee experiences
- Develop activation plans, reinforcement approaches and leadership practices that sustain behavior change
- Facilitate listening sessions, workshops and co-creation activities to identify employee needs, opportunities and adoption barriers
- Create scalable frameworks, experience patterns and best practices for consistent enterprise-wide application
- Serve as a trusted advisor to senior stakeholders on experience design, enablement and adoption strategies
- Measure employee experience effectiveness using feedback, adoption insights and other indicators to drive continuous improvement
- Connect people initiatives across the employee journey to create an intentional and aligned experience
- Work across functions to embed people strategies, capabilities and behaviors into day-to-day operations
Requirements
What you’ll need- Bachelor's degree in Human Resources, Organizational Development, Business, Communications, Psychology or a related field, or equivalent combination of education and experience
- Extensive experience leading employee experience, organizational change, enablement, adoption or transformation initiatives within a large organization
- Demonstrated success designing and implementing programs that influence employee behavior and support long-term adoption of new ways of working
- Strong consulting, facilitation and stakeholder management skills with the ability to influence senior leaders without direct authority
- Experience using employee feedback, journey mapping, research or data-driven insights to improve employee experiences and business outcomes
- Advanced degree in Organizational Development, Human Resources, Business Administration or a related discipline (preferred)
- A portfolio of change management collateral, strategic design collateral, and/or a framework for workshopping strategy
- Familiarity with design/video technology (Canva, etc...)
- Experience applying design thinking, human-centered design or customer experience methodologies in an employee experience environment
- Experience supporting enterprise-wide transformation, culture or change management initiatives
Benefits
Comp & perks- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Internal career growth opportunities
- A voice in the future of fintech