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FIS

Senior Sales Support Analyst

FIS

. Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics .

Posted 10/28/2026full-timeRemote • Florida • United StatesSenior💰 $70,390 - $119,670 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills in performance metrics analysis, KPI tracking, and trend identification, while effectively translating data into actionable insights and clear documentation. Proficient in developing training materials and supporting technology adoption for sales operations and business development teams.

Highest-signal resume keywords
KPI AnalysisPerformance ReportingSales Operations SupportMicrosoft Excel ProficiencyCRM Tool Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisPerformance Metrics ReviewReport CreationTrend AnalysisRoot Cause AnalysisSOP DevelopmentTraining Material DevelopmentProcess ImprovementDocumentationBusiness Analytics
Soft Skills
Analytical SkillsCommunication SkillsCollaborationProblem-SolvingCoaching
Tools & Technologies
SalesforceDynamicsApolloOutreachPower BICRM SystemsProductivity ToolsData Visualization PlatformsMicrosoft PowerPointAI-Enabled Productivity Tools
Industry Keywords
Business OperationsSales EnablementRevenue OperationsBusiness DevelopmentCustomer-Facing Teams

Tech Stack

Tools & technologies
Apollo

About the role

Key responsibilities & impact
  • Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics
  • Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities
  • Prepare scorecards, insights, and summaries for manager reviews, pod-level business discussions, and leadership updates
  • Partner with BDR managers to support operating rhythms, performance reviews, and execution planning
  • Help managers understand performance trends and identify potential root causes behind gaps
  • Support follow-up actions related to performance improvement, process adherence, tool adoption, and operational priorities
  • Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools
  • Create and deliver tool training materials for new hires, existing BDRs, and managers
  • Develop user guides, job aids, quick reference materials, and process documentation
  • Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources
  • Translate business priorities and process changes into clear documentation for BDRs and managers
  • Support onboarding and readiness activities by maintaining current, accessible materials
  • Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities
  • Track recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities
  • Help maintain operating standards, ways of working, and supporting materials for pod-level execution
  • Periodic travel to BDR Centers of Excellence, including Jacksonville and London, at least quarterly

Requirements

What you’ll need
  • Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience
  • 2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function
  • Experience supporting sales, business development, customer-facing, or revenue-generating teams
  • Strong analytical skills with experience reviewing performance metrics, identifying trends, and summarizing insights
  • Experience creating reports, scorecards, presentations, documentation, or training materials
  • Ability to translate data and process information into clear recommendations and practical guidance
  • Proficiency with Microsoft Excel and PowerPoint
  • Experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams preferred
  • Experience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms preferred
  • Experience developing SOPs, playbooks, job aids, onboarding materials, or training resources preferred
  • Experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting preferred
  • Experience supporting technology adoption, change management, or process improvement initiatives preferred
  • Experience partnering directly with frontline sales or business development managers preferred
  • Familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms preferred
  • For US positions, conditional offers require a drug test

Benefits

Comp & perks
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Internal career growth opportunities
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Periodic domestic and international travel opportunities based on business needs