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FIS

Systems Supervisor

FIS

. Lead, mentor, and develop systems administration professionals while fostering a culture of accountability and continuous improvement .

Posted 9/15/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelSenior💰 $91,350 - $155,300 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise infrastructure operations, including Windows, Linux, and cloud environments, while leading teams to optimize performance and ensure security. Proven ability to develop operational processes, manage service delivery, and foster strong client relationships in a fast-paced environment.

Highest-signal resume keywords
Infrastructure Operations ManagementTeam Leadership and DevelopmentCloud Technologies (Microsoft Azure, AWS)Automation and Scripting (PowerShell, Python)Service Delivery and Client Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows AdministrationLinux AdministrationVirtualization PlatformsCloud TechnologiesInfrastructure Performance ManagementCapacity PlanningDisaster RecoveryInfrastructure MonitoringAutomation and ScriptingEnterprise Operating Systems
Soft Skills
Problem-SolvingAnalytical SkillsCommunication SkillsStakeholder ManagementDecision-Making
Tools & Technologies
Active DirectoryMicrosoft 365AzureAWSGoogle Cloud PlatformInfrastructure-as-CodeConfiguration ManagementDevOps PracticesService Management PlatformsObservability Tools
Certifications & Qualifications
Microsoft CertificationsAWS CertificationsAzure CertificationsVMware CertificationsITIL Certification
Industry Keywords
Financial TechnologyRegulated EnvironmentsEnterprise SystemsService Performance MetricsOperational KPIs

Tech Stack

Tools & technologies
AWSAzureCloudCyber SecurityGoogle Cloud PlatformLinuxPythonVMware

About the role

Key responsibilities & impact
  • Lead, mentor, and develop systems administration professionals while fostering a culture of accountability and continuous improvement
  • Manage employee performance, coaching, career development, succession planning, hiring, and workforce planning activities for the team
  • Manage enterprise infrastructure operations to ensure availability, performance, security, and reliability of critical systems
  • Oversee administration of Windows, Linux, virtualized, cloud, and hybrid infrastructure environments
  • Establish operational objectives, service standards, and performance metrics aligned to business priorities
  • Drive infrastructure modernization, automation, and optimization initiatives to improve efficiency and reduce operational risk
  • Partner with cybersecurity teams to implement and maintain security controls, patch management, and compliance requirements
  • Lead incident management, root cause analysis, problem resolution, and service restoration activities
  • Manage capacity planning, system lifecycle management, backup strategies, and disaster recovery readiness
  • Collaborate with cross-functional technology teams to support application delivery, platform integration, and infrastructure projects
  • Develop and maintain operational processes, technical standards, documentation, and governance practices
  • Act as the technical quarterback for all Managed IT services supporting the client
  • Serve as the technical trusted advisor
  • Coordinate across engineering, operations, cloud, security, and support teams to meet client needs
  • Lead service delivery efforts and bring together the right teams to resolve issues and drive outcomes
  • Manage and guide direct team members when applicable
  • Build strong relationships with client stakeholders through regular meetings
  • Partner with account management team for future business needs, projects, and technology roadmaps with clients
  • Help ensure FIS services evolve to keep pace with client expectations
  • Identify risks, gaps, and opportunities for service improvement
  • Support escalations and coordinate resolution of critical issues
  • Lead regular service reviews and continuous improvement initiatives
  • Partner with Account Management to align service delivery with client goals
  • Promote collaboration, accountability, and a proactive client experience across all supporting teams

Requirements

What you’ll need
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience
  • Experience leading systems administration, infrastructure operations, or platform support teams
  • Strong understanding of enterprise operating systems, server infrastructure, virtualization platforms, cloud technologies, and infrastructure operations gained through prior hands-on experience
  • Experience managing infrastructure performance, availability, capacity, and operational service delivery
  • Knowledge of networking fundamentals, identity and access management, security controls, and infrastructure monitoring
  • Experience with automation and scripting technologies such as PowerShell, Python, Bash, or similar tools
  • Strong problem-solving, analytical, communication, stakeholder management, and decision-making skills
  • Ability to manage competing priorities, lead change initiatives, and drive operational improvements in complex environments
  • Experience leading teams supporting both end-user computing and server infrastructure environments
  • Experience leading geographically distributed teams responsible for supporting mission-critical services in a 24x7 operational environment
  • This role is based onsite at a client location and requires the ability to effectively lead and manage both onsite and remote team members
  • Ability to communicate complex technical concepts effectively to audiences with varying levels of technical expertise
  • Experience building and maintaining trusted client and stakeholder relationships in a service delivery environment
  • Experience managing enterprise Microsoft technologies, including Active Directory, Windows Server, Microsoft 365, Azure, and related infrastructure platforms
  • Experience developing and reporting on operational KPIs, SLAs, and service performance metrics
  • Experience supporting cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform
  • Industry certifications such as Microsoft, AWS, Azure, VMware, ITIL, or related infrastructure credentials
  • Experience with infrastructure-as-code, configuration management, and DevOps practices
  • Knowledge of financial technology, regulated environments, or highly available enterprise systems
  • Experience with enterprise monitoring, observability, and service management platforms

Benefits

Comp & perks
  • Opportunities to make an impact in fintech
  • Personal and professional learning
  • Inclusive, diverse work environment
  • Resources to give back to your community
  • Competitive salary and benefits