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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 monitoring and production support, with a strong focus on troubleshooting and resolving technical issues related to FIS Brokerage applications and network connectivity. Proficient in maintaining server performance metrics and adhering to compliance standards in trading and reporting.
Highest-signal resume keywords
L1 Monitoring And Production SupportTCP/IP And Network ProtocolsWindows And Linux Server OSFIS Brokerage Security AccessData Transmission Debugging
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem ResolutionTechnical SupportTroubleshootingScripting ProcessesMonitoring Production Servers
Soft Skills
Interpersonal SkillsAnalytical SkillsProblem SolvingCommunication Skills
Tools & Technologies
FTP ManagementWebSphere MQConnect DirectTicketing System
Industry Keywords
Compliance RulesTradingTrade MonitoringEscalation Procedures
Tech Stack
Tools & technologiesLinuxTCP/IPUnix
About the role
Key responsibilities & impact- Provide L1 monitoring and production support
- Monitor connectivity between clients and the FIS Brokerage network
- Monitor and investigate error alerts from various systems
- Provide first-level technical system support for multiple customers
- Implement network connectivity for new and existing customers
- Communicate with internal and external clients
- Answer client questions relating to transmissions and connections
- Document, track, and monitor client incidents in the ticketing system
- Prioritize and escalate support incidents and requests based on business impact and documented guidelines
- Adhere to compliance rules relating to trading, trade monitoring, and reporting
- Follow SOPs and escalation procedures
- Monitor, assist with, and debug data transmissions via various transmission methods
- Maintain FIS Brokerage security access for full-service customers
- Monitor production server disk space, memory, CPU, and related metrics
- Maintain custom Windows and Unix scripting processes
- Work tickets for production issues and change requests
- Support 24x7x365 operations, including rotating on-call and holiday support
- Perform a role consisting of approximately 80% technical work and 20% project/customer management
Requirements
What you’ll need- Knowledge of basic problem resolution and escalation practices
- Ability to provide appropriate level of support and guidance with FIS Brokerage applications and procedures
- Knowledge of TCP/IP and other network protocols
- Knowledge of Windows & Linux Server OS and communication applications (FTP management, WebSphere MQ, Connect Direct, etc.)
- Experience with troubleshooting, diagnosis and resolution of complex technical issues as well as escalation
- Ability to translate technical concepts to non-technical personnel highly desired
- Excellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills
- Experience monitoring, assisting with and debugging data transmissions via various transmission methods
- Experience maintaining FIS Brokerage Security access for full service customers
- Experience monitoring production servers' disk space, memory, CPU, etc. via tools provided and taking appropriate action
- Experience maintaining custom Windows and Unix scripting processes
- Experience working tickets for production issues and change requests
- Effective use of listening skills to develop an understanding of client inquiries and problems
- Demonstrated experience troubleshooting both Linux and Windows Servers is an added bonus
- Proven experience interacting with external and internal Clients/Customers is an added bonus
- Must undergo a drug test if conditionally offered employment for a US position
Benefits
Comp & perks- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits