Account Manager

Fiserv

. Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.

Posted 9/17/2026full-timeBerkeley Heights • Nebraska • United StatesMid-LevelSenior💰 $78,000 - $124,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client service within the financial services industry, with a strong focus on service delivery, issue resolution, and client satisfaction. Proficient in project management and process improvement to enhance client experiences and operational efficiency.

Highest-signal resume keywords

Account ManagementClient ServiceProject ManagementService DeliveryProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Escalation ManagementService Delivery Issue ResolutionOperational InsightsMilestone TrackingRisk Identification

Soft Skills

CommunicationRelationship BuildingProblem Solving

Tools & Technologies

Microsoft OfficeExcelPowerPointWordOutlook

Industry Keywords

BankingFinancial TechnologyFinancial ServicesGovernance RoutinesClient Feedback

About the role

Key responsibilities & impact

Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Requirements

What you’ll need

4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
Experience managing client escalations, service delivery issues and resolution plans across internal teams.
Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.
Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.
Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.
Knowledge of Fiserv systems, products or operational support processes.
Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.
Project management experience, including tracking milestones, dependencies, risks and action items.
Experience identifying client needs and developing plans that improve service delivery outcomes.
This role requires travel up to 20%.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.