Fiserv

Program Manager

• Lead large-scale platform engineering programs from architecture and planning through implementation, migration, production readiness, and operational adoption
• Align platform roadmaps, architecture decisions, technical milestones, capacity requirements, budgets, risks, and cross-platform dependencies with enterprise technology strategy
• Establish technical governance for architecture reviews, engineering standards, security and compliance controls, release readiness, service-level objectives, operational acceptance, and escalation paths
• Provide senior leaders visibility into roadmap progress, platform adoption, deployment performance, reliability, capacity, security risks, technical debt, critical dependencies, and remediation plans
• Facilitate decision-making across stakeholder groups with competing priorities, dependencies, and delivery timelines
• Coordinate production readiness and platform adoption activities, including migration planning, performance and resilience validation, security reviews, disaster recovery, operational runbooks, support readiness, go-live criteria, and post-launch adoption tracking
• Partner with engineering teams to improve developer experience through self-service capabilities, standardized delivery pipelines, reusable platform services, infrastructure as code, automated controls, and measurable reductions in delivery friction
• Develop program management standards, templates, and delivery practices supporting consistent execution across programs
• Lead enterprise platform engineering programs spanning cloud infrastructure, developer platforms, shared services, security, reliability, and application delivery
• Partner with engineering leaders, architects, product teams, and business stakeholders to translate platform strategy into executable roadmaps and deliver secure, scalable, resilient capabilities

Technical Program Management, Director

Conversion Rate Optimizer

• Analyze and convert customer, account, and financial data to the Finxact core
• Test converted data and provide guidance on user verification and acceptance
• Conduct joint data mapping exercises from existing core systems to the Finxact core
• Document final data mapping requirements
• Perform mock conversion validations
• Collaborate with clients to understand business requirements and ensure successful data conversion and integration
• Perform the role on-site Monday through Friday

Conversion Analyst

Outside Sales

• Travel across the greater Philadelphia area
• Partner with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the sales portfolio
• Leverage Fiserv’s partnerships and referral networks to build the sales pipeline
• Advise merchants and tailor solutions to help them grow and adapt
• Foster authentic connections and maintain high ethical standards

Outside Sales Representative – Weekend Coverage

• Travel across the greater Manayunk, PA area
• Partner with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the sales portfolio
• Leverage partnerships and referral networks to build the sales pipeline
• Advise merchants and tailor Clover solutions to help their businesses grow
• Foster authentic connections while maintaining high ethical standards

• Travel across the greater Royersford, Pennsylvania area
• Partner with Financial Institutions to bring Clover point-of-sale and business management solutions to merchants
• Proactively generate leads and expand the portfolio in a business-to-business environment
• Leverage Fiserv’s partnerships and referral networks to build the sales pipeline
• Act as a strategic advisor to merchants by tailoring solutions for business growth
• Foster authentic connections and maintain high ethical standards

Account Executive

• Travel across the greater Levittown, Pennsylvania area
• Partner with Financial Institutions to bring Clover point-of-sale and business management solutions to merchants
• Proactively generate leads and expand the sales portfolio in a business-to-business environment
• Leverage Fiserv partnerships and referral networks to build the sales pipeline
• Act as a strategic advisor to merchants by tailoring solutions to their business needs
• Foster authentic connections while maintaining high ethical standards

Outside Sales Rep – Weekend Coverage

Client Services Representative

• Monitor the Client360 queue across assigned clients and manage inquiries through closure
• Assess request urgency, severity, client impact, required information, and potential SLA risk; prioritize and escalate work
• Perform initial triage using platform tools, administrative interfaces, reports, logs, knowledge articles, and documented procedures
• Assign or coordinate requests with Product, Operations, Client Services, Technology, or third-party teams
• Coordinate client inquiries, provide timely updates, clarify next steps, and confirm final resolution
• Identify aging, stalled, reopened, high-severity, or SLA-at-risk items and drive action plans and escalations
• Produce recurring client and portfolio-level reporting on ticket volumes, trends, aging, severity, assignment status, response and resolution performance, and service targets
• Analyze queue data to identify recurring issues, routing gaps, workload trends, and process improvement opportunities
• Maintain accurate ticket documentation, including business impact, troubleshooting, decisions, dependencies, owners, dates, communications, and closure details
• Partner with relationship managers and internal support leaders on operational reviews, risks, and client priorities
• Develop dashboards, scorecards, and reporting views using Excel and enterprise reporting tools; support Power BI reporting
• Improve intake standards, queue-management practices, escalation paths, knowledge content, and repeatable service procedures

Client Service Manager, Embedded Finance

• Work in a 100% hunter and field-based sales role
• Proactively engage with business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Schedule in-person appointments at clients’ restaurants or businesses
• Demonstrate Clover solutions for streamlining operations and boosting revenue
• Educate potential customers on POS systems and online ordering platforms
• Convert leads into loyal clients through consultative selling strategies
• Install Clover systems at client locations and provide hands-on training
• Travel within the Des Plaines, Illinois area and collaborate with Restaurant Depot locations

Outside Sales Consultant

• Work as a 100% hunter and field-based sales consultant
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Schedule in-person appointments at clients’ restaurants/businesses
• Demonstrate Clover point-of-sale and online ordering solutions
• Drive sales growth through consultative selling and product education
• Install Clover systems at client locations and provide hands-on training
• Collaborate with Restaurant Depot locations to introduce Clover to restaurant owners
• Uphold Fiserv’s ethical standards and build relationships with clients and colleagues

• Work as a 100% hunter and field-based sales consultant
• Proactively engage face-to-face with business owners and restauranteurs within Restaurant Depot
• Identify client needs and offer tailored Clover solutions
• Schedule in-person appointments at clients’ restaurants/businesses
• Demonstrate Clover’s value for streamlining operations and boosting revenue
• Drive sales growth by educating prospects on POS systems and online ordering platforms
• Convert leads into loyal clients through consultative selling strategies
• Install Clover systems at client locations and provide hands-on training
• Collaborate with Restaurant Depot locations to introduce Clover to restaurant owners
• Uphold Fiserv’s ethical standards and foster genuine connections with clients and colleagues

Auditor

• Support internal audit projects through walkthroughs, control testing, documentation review, and summarizing results
• Analyze financial, operational, and compliance processes to identify control gaps, risks, and improvement opportunities
• Partner with audit team members and business stakeholders to gather information and validate control design and operating effectiveness
• Prepare workpapers, testing documentation, and audit observations according to internal audit standards and department methodology
• Assist with risk assessments, audit planning, and remediation follow-up procedures
• Review data, transactions, and supporting records to identify exceptions, trends, and variances
• Communicate audit results, status updates, and documentation needs to audit leadership and stakeholders
• Work onsite Monday through Friday with occasional travel up to 5%

Internal Auditor, Finance and Operations

• Work as a 100% hunter and field-based sales representative
• Proactively engage with business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Identify customer needs and offer tailored Clover solutions
• Build and nurture relationships by scheduling in-person appointments at clients’ restaurants/businesses
• Demonstrate Clover’s value for streamlining operations and boosting revenue
• Drive sales growth by educating potential customers on POS systems and online ordering platforms
• Convert leads into loyal clients through personalized consultative selling strategies
• Install Clover systems at client locations and provide hands-on training
• Travel within the Philadelphia, PA area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners
• Uphold Fiserv’s ethical standards and foster genuine connections with clients and colleagues

Outside Sales Rep

Sales

• Connect small and medium-sized businesses with Clover, Fiserv’s point-of-sale and business management platform
• Travel across the assigned territory and partner with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the customer portfolio in a business-to-business environment
• Leverage Fiserv’s partnerships and referral networks to build the sales pipeline
• Act as a strategic advisor to merchants and tailor solutions to help them grow and adapt
• Foster authentic merchant connections while maintaining high ethical standards

Sales Representative

• Work in a 100% hunter and field-based sales role
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Schedule in-person appointments at clients' restaurants or businesses
• Demonstrate Clover solutions and explain how they streamline operations and boost revenue
• Drive sales growth by educating prospects on POS systems and online ordering platforms
• Convert leads into loyal clients through consultative selling
• Install Clover systems at client locations and provide hands-on training
• Travel within the Westfield, Massachusetts area and collaborate with Restaurant Depot locations

Outside Sales Representative

• Travel across the assigned territory, partnering with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the portfolio in a business-to-business environment
• Leverage Fiserv partnerships and referral networks to fuel the sales pipeline
• Act as a strategic advisor to merchants by tailoring solutions for business growth
• Foster authentic connections while maintaining high ethical standards