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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on operational relationship management and compliance. Proficient in project management and problem resolution, ensuring quality delivery of services and adherence to legal obligations.
Highest-signal resume keywords
Customer Service ExperienceProject Management ExperienceEnterprise Problem PreventionOperational Relationship ManagementCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Independent Decision-MakingGood JudgmentComplex Issue Management
Certifications & Qualifications
High School DiplomaBachelor's Degree
Industry Keywords
Quality DeliveryMaintenance SupportStandard Operating ProceduresSystem AuditsClient Profile Updates
About the role
Key responsibilities & impact- Ensure quality delivery and maintenance support of all products and services to the assigned client
- Manage and develop operational relationships for the client
- Develop and manage operational and technical relationships through in-person visits and phone calls
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions
- Provide reporting on accomplishments and in-process activities
- Influence and work cross-functionally on incident response and process improvement initiatives
- Develop and maintain standard operating procedures
- Maintain compliance with system audits and client profile updates
- Perform administrative duties to ensure legal and contractual obligations are met
Requirements
What you’ll need- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
- Bachelor’s degree
- Project Management experience
- Enterprise problem prevention and resolution experience
- Ability to make independent decisions, exercising good judgment and managing complex issues
Benefits
Comp & perks- Commission eligibility pursuant to the applicable Fiserv Sales Compensation Plan
- Equal Opportunity Employer protections
- Reasonable accommodation support during the application and hiring process