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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client service within the financial services industry, with a strong focus on service delivery, issue resolution, and client satisfaction. Proficient in project management and operational support processes, leveraging insights to drive improvements and maintain effective communication with stakeholders.
Highest-signal resume keywords
Account ManagementClient ServiceService Delivery Issue ResolutionProject ManagementFiserv Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Needs AssessmentService Performance MonitoringOperational Insights AnalysisGovernance Routine SupportMilestone Tracking
Soft Skills
CommunicationProblem SolvingCollaboration
Tools & Technologies
Microsoft OfficeExcelPowerPointWordOutlook
Industry Keywords
BankingFinancial TechnologyFinancial ServicesClient EscalationsService Delivery
About the role
Key responsibilities & impact- Manage operational relationships for assigned clients and support quality delivery and maintenance of products and services.
- Serve as the primary operational contact for assigned clients.
- Coordinate Fiserv resources to address service delivery questions, issues and escalations.
- Monitor service performance, identify risks and drive issue resolution through completion.
- Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
- Translate client needs into actionable plans with owners, timelines and expected outcomes.
- Communicate service updates, issue status and resolution plans to clients and internal stakeholders.
- Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
- Use client feedback and operational insights to recommend process improvements.
Requirements
What you’ll need- 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
- Experience managing client escalations, service delivery issues and resolution plans across internal teams.
- Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.
- Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.
- Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.
- Knowledge of Fiserv systems, products or operational support processes.
- Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.
- Project management experience, including tracking milestones, dependencies, risks and action items.
- Experience identifying client needs and developing plans that improve service delivery outcomes.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
- Role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
Benefits
Comp & perks- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Up to 20% travel role.