Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Fiserv

Client Tech Support Engineer – Senior Professional II

Fiserv

. Troubleshoot software application issues by replicating client-reported errors in integrated test environments.

Posted 9/23/2026full-timeNorth Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex application issues and providing Level II client support, with a strong foundation in object-oriented programming and web technologies. Proficient in analyzing technical data and collaborating with cross-functional teams to enhance product quality and client satisfaction.

Highest-signal resume keywords
Object-Oriented ProgrammingJava EE/J2EE DevelopmentSQL Database ManagementClient-Facing Technical SupportTroubleshooting Production Issues

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Object-Oriented ProgrammingJava EE/J2EESQLXMLWeb ServicesHTMLJavaScriptTroubleshootingTechnical AnalysisProcess Improvement
Soft Skills
CollaborationClient CommunicationProblem SolvingDocumentation
Tools & Technologies
Salesforce CRMIntegrated Test EnvironmentsCashEdge ApplicationsMVC FrameworksJSPJSF
Industry Keywords
Digital PaymentsFinancial ServicesHigh-Availability SystemsHigh-Volume Transaction Systems

Tech Stack

Tools & technologies
J2EEJavaJavaScriptSQL

About the role

Key responsibilities & impact
  • Troubleshoot software application issues by replicating client-reported errors in integrated test environments.
  • Analyze server logs, XML code and SSO data to identify root causes and support resolution.
  • Provide Level II client support through phone, email and inquiry management tools.
  • Collaborate with Product Management and Engineering to share client feedback, validate release readiness and support existing CashEdge application releases.
  • Build product knowledge across Digital Payments applications and share technical guidance with clients and team members.
  • Develop tools, documentation and process improvements to improve client support workflows and reduce recurring issues.
  • Support Digital Payments clients by resolving complex application issues, analyzing technical data and improving support outcomes.
  • Investigate defects, validate releases and recommend product improvements.

Requirements

What you’ll need
  • 6+ years of experience in object-oriented programming for scalable, secure and maintainable web applications.
  • 5+ years of experience troubleshooting production or test environment application issues using server logs, XML data, SSO information or similar diagnostic inputs.
  • 2+ years of experience developing or supporting applications using Java EE/J2EE and SQL.
  • 2+ years of experience supporting client-facing technical issues in a post-sales customer support organization.
  • 2+ years of experience working with web technologies such as XML, web services, HTML, JavaScript or similar technologies.
  • 2+ years of experience analyzing complex technical issues requiring research, replication, documentation and cross-functional resolution.
  • Bachelor’s degree or higher in Computer Science, Engineering or related field, or equivalent combination of education, related experience and/or military experience.
  • Currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship are not eligible.
  • Flexibility to work overtime, including weekends and holidays.
  • Experience with software engineering or quality assurance for financial services or digital payments applications is desirable.
  • Experience using Salesforce CRM for case documentation, issue tracking or client support workflows is desirable.
  • Experience with MVC frameworks and JSP, JSF or similar view technologies is desirable.
  • Experience supporting high-availability or high-volume transaction systems is desirable.

Benefits

Comp & perks
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.