Client Tech Support – Senior Associate I

Fiserv

. Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within financial services, effectively troubleshooting electronic payment issues and ensuring accurate documentation of customer interactions. Maintains high productivity and quality standards in a remote call center environment.

Highest-signal resume keywords

Customer Service ExperienceElectronic Payment TroubleshootingCall Center ExperienceDocumentation SkillsFinancial Services Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAccount Activity ResearchService-Related Issue ResolutionTransaction SupportMulti-Application Navigation

Soft Skills

Clear CommunicationProfessionalismCustomer Expectation Management

Tools & Technologies

Computer SystemsAudio Equipment

Certifications & Qualifications

High School DiplomaGeneral Educational Development Credential

Industry Keywords

Financial ServicesPaymentsBankingRegulated EnvironmentRemote Customer Service

About the role

Key responsibilities & impact

Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
Resolve routine and moderately complex customer issues by researching account details, following procedures, and completing next steps accurately
Troubleshoot basic technical and service issues related to payment processing
Document customer interactions, actions taken, and resolution outcomes in designated systems
Escalate unresolved or higher-risk issues according to service and compliance guidelines
Meet productivity, quality, attendance, and call-handling expectations in a high-volume call center
Deliver clear, professional communication and set appropriate customer expectations
Support reliable transaction processing and a consistent service experience

Requirements

What you’ll need

1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
Ability to maintain a quiet and secure work environment supporting uninterrupted customer conversations and consistent call handling
High school diploma, General Educational Development credential, or higher, or equivalent combination of education, related experience and/or military experience
Experience supporting customers in financial services, payments, banking, or a regulated environment
Experience working in a remote work-from-home service environment
Experience supporting merchants, cardholders, or financial institution clients
Computer and audio equipment required
Must currently possess valid and unrestricted U.S. work authorization; sponsorship is not available
Must reside in an eligible state: Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia, or Arizona
Role is not eligible to be performed in Colorado, California, District of Columbia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Maine, or Washington

Benefits

Comp & perks

Fuel Your Life program supporting physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof peer-recognition program with points redeemable for rewards
Eight Employee Resource Groups
Professional growth, training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares through the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Additional shift differential available for 2nd Shift
Virtual paid training