Client Tech Support, Senior Associate I

Fiserv

. Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, effectively troubleshooting electronic payment issues and maintaining accurate documentation of customer interactions. Possesses strong communication skills to ensure clarity and professionalism in all customer engagements.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTroubleshooting Electronic PaymentsDocumentation SkillsProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionIssue ResolutionTechnical SupportAccount Activity ResearchPayment Processing

Soft Skills

Clear CommunicationProblem SolvingAttention to Detail

Tools & Technologies

Computer NavigationAudio Equipment

Certifications & Qualifications

High School DiplomaGeneral Educational Development Credential

Industry Keywords

Financial Services SupportRemote Customer ServiceService Desk Environment

About the role

Key responsibilities & impact

Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
Document customer interactions, actions taken, and resolution outcomes in designated systems
Escalate unresolved or higher-risk issues to the appropriate team based on service and compliance guidelines
Meet productivity, quality, attendance, and call handling expectations in a high-volume call center environment
Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations
Complete four weeks of virtual paid training from 9:00–5:30 EST

Requirements

What you’ll need

1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience
Must currently possess valid and unrestricted U.S. work authorization
Must reside in Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia, or Arizona
Must use a computer and audio equipment
Monday-Friday availability with 1st and 2nd shifts available

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Virtual paid training
Additional shift differential available for 2nd Shift