Cyber Tech Operations Engineer, Level 2

Fiserv

. Provide advanced operational support for cybersecurity platforms and services, including production support, service health, incident triage, change validation, patching, vulnerability remediation, configuration assurance, and recurring operational checks .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $109,000 - $182,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support for cybersecurity platforms, including incident management, service health reporting, and cloud infrastructure operations across AWS, Azure, and Google Cloud Platform. Proficient in scripting and automation tools to enhance service readiness and operational efficiency.

Highest-signal resume keywords

Cybersecurity Platform SupportIncident ManagementCloud Infrastructure OperationsScripting and AutomationITIL Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform EngineeringInfrastructure OperationsProduction SupportService OperationsWindows SupportLinux SupportMac OS SupportCloud OperationsKubernetesAnsible

Soft Skills

Problem SolvingCollaborationCommunication

Tools & Technologies

AWSAzureGoogle Cloud PlatformPowerShellPythonBashTerraformJiraConfluence

Industry Keywords

Operational RunbooksService Health ReportingChange CoordinationEscalation ManagementITIL

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudCyber SecurityGoogle Cloud PlatformKubernetesLinuxPythonTerraform

About the role

Key responsibilities & impact

Provide advanced operational support for cybersecurity platforms and services, including production support, service health, incident triage, change validation, patching, vulnerability remediation, configuration assurance, and recurring operational checks
Investigate and resolve escalated platform and service issues across cybersecurity tools, infrastructure dependencies, monitoring workflows, access paths, integrations, and service availability
Act as Incident Manager during major incidents involving cybersecurity platforms or supported services
Develop, maintain, and improve operational runbooks, SOPs, troubleshooting guides, decision trees, process diagrams, evidence requirements, and escalation paths
Partner with Level 1 analysts, Level 1.5 resources, service owners, platform teams, engineering teams, and automation teams to identify operational gaps and improve service readiness
Validate monitoring, alerting, dashboarding, ticket routing, CMDB support group alignment, service ownership, and operational acceptance criteria
Support cloud and hybrid platform operations across AWS, Azure, and Google Cloud Platform, including containers, Kubernetes, cloud integrations, access patterns, monitoring, troubleshooting, and service reliability
Create and maintain operational metrics, service health reporting, coverage reporting, hygiene tracking, incident trends, change validation evidence, and readiness status updates for leadership and service owners
Work on-site Monday through Friday

Requirements

What you’ll need

6+ years of experience in platform engineering, infrastructure operations, cybersecurity technology operations, production support, or service operations supporting enterprise-scale platforms and services
3+ years of experience supporting Windows, Linux, and Mac OS environments
3+ years of experience supporting cloud or hybrid infrastructure environments, including AWS, Azure, Google Cloud Platform, containers, and Kubernetes
3+ years of experience using scripting, automation, or configuration tools such as PowerShell, Python, Bash, Ansible, or Terraform
3+ years of experience with ticketing, workflow management, service requests, incident management, change coordination, problem management, and cross-functional operational support
Experience using Jira and Confluence
3+ years of experience with ITIL, service management practices, operational acceptance criteria, escalation management, production support processes, or related governance frameworks
Ability to work Sunday–Thursday or Tuesday–Saturday shifts, 8am–5pm EST
Valid and unrestricted U.S. work authorization required; candidates requiring current or future sponsorship will not be considered

Benefits

Comp & perks

Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards
Approximately 10% travel off-site or to other office locations